Open to opportunities

Suhhel Caticha

@suhhelcaticha

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Results-driven professional skilled in customer success and digital marketing.

United States

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What I'm looking for

I seek a dynamic organization where I can leverage my customer success expertise and grow professionally.

I am a results-driven, customer-centric professional with a proven track record in building and maintaining strong customer relationships. My experience spans various roles where I have successfully solved challenges and enhanced customer satisfaction. I leverage CRM tools to monitor customer interactions, ensuring retention through personalized support.

Currently, I work as a Marketing Assistant and Customer Solutions Consultant at Garner Health, where I spearhead customer relationship management efforts. My initiatives have led to higher satisfaction and retention rates. I am also skilled in designing and executing multi-channel digital marketing campaigns that drive customer engagement. My bilingual proficiency in English and Spanish allows me to connect with a diverse clientele, enhancing my ability to provide tailored solutions.

With a background in event coordination and teaching assistance, I have developed strong communication and problem-solving skills. I am eager to apply my knowledge of customer success in a dynamic organization that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Marketing Assistant & Customer Solutions Consultant

Current

Garner Health

Jan 2022 - Present (3 years 5 months)

Spearheaded customer relationship management efforts, providing personalized solutions that resulted in higher satisfaction and retention rates. Utilized CRM platforms to track interactions, designed multi-channel digital marketing campaigns, and analyzed customer feedback to enhance service delivery.

Customer Relationship Management (CRM)Customer Retention Digital Marketing Data Analysis Customer Insights Problem Solving Campaign Management

Event & Operations Coordinator

True Food Kitchen

Feb 2021 - Feb 2022 (1 year)

Coordinated opening events for multiple locations, overseeing operations and training staff. Collaborated with marketing teams to develop tailored launch strategies and contributed to guest experience planning to meet sales expectations.

Event Coordination Staff Training Co Marketing Guest Experience Planning Brand Awareness Operations Management

Teaching Assistant

High Road Schools

Sep 2019 - Feb 2021 (1 year 5 months)

Cultivated an inclusive learning environment by establishing strong connections with students and families. Provided tailored support to students with special needs and facilitated communication to ensure their needs were met effectively.

Inclusive Education Communication Problem Solving Educational Experience Enhancement

Marketing & Media Intern

Universal Studios

Sep 2018 - Jan 2019 (4 months)

Collaborated with teams to create marketing campaigns, monitored performance to optimize strategies, and conducted market research to shape customer-focused marketing strategies.

Marketing Campaigns Performance Analysis Market Research Customer Engagement Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

Broward College

Bachelor of Arts, Customer Relationship Management

2022 -

Currently pursuing a Bachelor of Arts degree, focusing on developing skills in customer relationship management, digital marketing, and data analysis.