Open to opportunities

Suheiry Pineiro

@suheirypineiro

Message

Customer-focused receptionist and live chat agent skilled in scheduling and confidential records.

United States

Message

What I'm looking for

I’m looking for a customer- and record-focused role where I can manage scheduling, live chat or front-desk inquiries, and help clients with clear, policy-aware support—ideally in a fast-paced, organized environment.

I’m a bilingual receptionist and customer support professional who thrives in fast-paced environments with strict deadlines. I bring strong organizational and multitasking skills, and I’m experienced in handling high-volume client interactions while staying accurate and professional.

Through my role as a Financial Aid Live Chat Agent, I provided real-time remote support to students and parents using live chat. I interpreted financial aid policies, translated complex information into clear guidance, navigated university systems and student databases, and maintained confidentiality with FERPA compliance.

In my current Front Desk - Receptionist role, I support daily office operations by managing scheduling, communication, records, and front-desk workflows. I use scheduling systems, office software, and digital record tools to organize information, resolve questions in English and Spanish, and maintain accurate, confidential documentation.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Receptionist

Current

Arte Luxe Dental Studio

Apr 2026 - Present (2 months)

Manage front-desk operations including scheduling, client communication, and confidential patient records to support efficient daily workflows. Provide bilingual (English/Spanish) support and handle multiple priorities while following documentation and office procedures.

Patient Scheduling Front Desk Operations Bilingual Customer Service Office Administration Digital Records Client Communication

Financial Aid Live Chat Agent

Florida International University

Jan 2025 - Dec 2025 (11 months)

Delivered real-time live chat support to students and parents while maintaining accuracy and professionalism during high-volume inquiries. Interpreted financial aid policies, navigated university systems to retrieve and update records, and documented escalations while maintaining FERPA confidentiality.

Live Chat Support Financial Aid Policy Support Database Navigation Remote Support Confidential Record Handling

Front Desk Receptionist

Physical Therapy Now Miami Lakes

Sep 2022 - Feb 2023 (5 months)

Handled patient intake and reception operations, including check-ins/check-outs, answering inquiries, and coordinating smooth handoffs with clinical staff. Verified insurance eligibility, scheduled appointments, updated patient files, and supported billing accuracy while maintaining organized, welcoming front-desk operations.

Patient Check In Insurance Verification Appointment Scheduling Patient Records Updates Billing Support Clerical Administration