Suhan Hanifa
@suhanhanifa
Experienced customer success manager with a passion for coaching.
What I'm looking for
With over 20 years of experience in counseling, advising, and team leadership, I have dedicated my career to empowering individuals and fostering positive relationships. My journey has taken me through various roles, including Senior Manager of Customer Success at Hyyer, where I have successfully spearheaded initiatives that enhance client satisfaction and operational efficiency.
My expertise in developing engaging workshops and community outreach has allowed me to connect with diverse groups, ensuring that I can address the unique needs of each individual. I take pride in my ability to analyze performance metrics and implement strategic systems that not only reduce churn but also promote business growth. My commitment to excellence is reflected in my achievements, such as elevating our Trustpilot score and transforming passive clients into enthusiastic promoters.
As a Career Coach at Springboard, I guide students through the job search process, equipping them with essential strategies for success. My passion for coaching and mentoring drives me to create tailored career development curriculums that enhance readiness and satisfaction. I am excited to continue making a positive impact in the lives of others through my work.
Experience
Work history, roles, and key accomplishments
Interim Recruitment Manager
Hyyer
Jan 2023 - Present (2 years 5 months)
Collaborated and partnered closely with clients and hiring managers to define job requirements, conduct detailed resume reviews, screening calls, and interviews, consistently surpassing our 10-day talent presentation guarantee. Managed the talent acquisition team and developed effective sourcing strategies to successfully attract qualified, skilled top talent for American clients.
Senior Manager of Customer Success
Hyyer
Jan 2023 - Present (2 years 5 months)
Spearheaded the development and maintenance of robust, positive, and mutually beneficial client relationships, serving as a vital link between clients and our globally dispersed team, which contributed to significant growth and expansion while effectively scaling operations. Built and upheld top-tier internal operational processes, policies, and best practices, optimizing organizational efficiency
Private ESL./EFL Teacher
Self Employed
Jan 2011 - Present (14 years 5 months)
Provided private English as a Second Language (ESL) and English as a Foreign Language (EFL) instruction through both remote and in-person classes. Developed customized lesson plans and teaching materials to meet the diverse needs of individual students.
Freelance Makeup Artist
Self Employed
Jan 2010 - Present (15 years 5 months)
Provided freelance makeup artistry services for various media, including film, television, corporate events, photography, and music videos. Specialized in creating diverse looks to meet client specifications and production requirements.
Career Coach
Springboard
Jan 2023 - Present (2 years 5 months)
Guided students in the job search process, industry research, and networking strategies, equipping coding bootcamp participants with essential job search strategies, resume optimization, and effective interview techniques. Developed and executed a comprehensive career development curriculum that supported the specific needs and goals of each coding bootcamp student, resulting in enhanced career re
Team Lead
Duolingo
Jan 2021 - Dec 2022 (1 year 11 months)
Directly managed a remote team of 19 and supported a larger team of 115+, fostering individual growth and communicating process improvements and security protocols. Analyzed performance metrics, conducted qualitative and quantitative analysis, and worked with individual team members to produce measurable and significant improvement in both accuracy and efficiency, resulting in being named the most
Quality Control Specialist
Duolingo
Jan 2020 - Present (5 years 5 months)
Performed quality control checks to ensure the accuracy and consistency of content within Duolingo's platform. Identified and reported issues, contributing to the overall improvement of language learning materials.
Bargaining Committee Member
Unifor 723M
Jan 2018 - Present (7 years 5 months)
Participated as a Bargaining Committee Member for Unifor 723M, contributing to negotiations for the Bell Media Collective Agreement. Represented member interests and advocated for fair labor practices and improved working conditions.
Acting Department Head Artist/Makeup Artist
Bell Media BNN/CP24
Jan 2015 - Present (10 years 5 months)
Served as Acting Department Head Artist and Makeup Artist for Bell Media BNN/CP24, overseeing makeup operations for broadcast productions. Applied professional makeup for on-air talent, ensuring high-quality presentation for television.
Employment Coach
University of Toronto
Jan 2009 - Present (16 years 5 months)
Assessed students' pressing needs related to employment and careers, providing guidance and support through one-on-one appointments, learning-centered activities, and presentations. Delivered effective presentations, outreach events, and workshops on a variety of topics related to careers/employment to groups of up to 200+ students on a monthly basis, collaborating and building partnerships within
Career Development Officer - Counseling Assistant and Résumé Advisor
University of Toronto
Jan 2008 - Present (17 years 5 months)
Assisted students with career development, providing counseling support and expert advice on resume optimization. Conducted one-on-one sessions to review and enhance resumes, helping students effectively present their skills and experience.
Substitute Teacher
Toronto District School Board
Jan 2007 - Present (18 years 5 months)
Provided substitute teaching services across various grade levels and subjects within the Toronto District School Board. Managed classroom environments effectively and delivered pre-planned lessons to ensure continuity of student learning.
E.S.L. Teacher
Cornerstone Academic College
Jan 2006 - Present (19 years 5 months)
Taught English as a Second Language (ESL) at Cornerstone Academic College in Toronto. Developed and implemented engaging lesson plans to improve students' language proficiency across various skill areas.
Kids Co-ordinator/English Teacher
NOVA Japan
Jan 2004 - Present (21 years 5 months)
Coordinated children's activities and taught English as a foreign language at NOVA Japan. Developed age-appropriate lesson plans and engaged young learners in interactive language acquisition activities.
Education
Degrees, certifications, and relevant coursework
Yorkville University
Master of Arts, Counselling Psychology
Currently pursuing a Master of Arts in Counselling Psychology. This program focuses on advanced theories and practices in psychological counseling.
University of Toronto
Bachelor of Education, Education
Completed a Bachelor of Education with a Primary/Junior option at the Ontario Institute for Studies in Education (O.I.S.E.). This program prepared for teaching in elementary school settings.
University of Waterloo
Bachelor of Arts, Anthropology
Earned a Bachelor of Arts in Anthropology. This degree provided a comprehensive understanding of human societies and cultures.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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