Suhan Hanifa - Interim Recruitment Manager - Hyyer | Himalayas
Suhan HanifaSH
Open to opportunities

Suhan Hanifa

@suhanhanifa

Experienced customer success manager with a passion for coaching.

Canada

What I'm looking for

I am looking for a role that allows me to leverage my coaching skills while fostering client relationships and driving team success.

With over 20 years of experience in counseling, advising, and team leadership, I have dedicated my career to empowering individuals and fostering positive relationships. My journey has taken me through various roles, including Senior Manager of Customer Success at Hyyer, where I have successfully spearheaded initiatives that enhance client satisfaction and operational efficiency.

My expertise in developing engaging workshops and community outreach has allowed me to connect with diverse groups, ensuring that I can address the unique needs of each individual. I take pride in my ability to analyze performance metrics and implement strategic systems that not only reduce churn but also promote business growth. My commitment to excellence is reflected in my achievements, such as elevating our Trustpilot score and transforming passive clients into enthusiastic promoters.

As a Career Coach at Springboard, I guide students through the job search process, equipping them with essential strategies for success. My passion for coaching and mentoring drives me to create tailored career development curriculums that enhance readiness and satisfaction. I am excited to continue making a positive impact in the lives of others through my work.

Experience

Work history, roles, and key accomplishments

HY
Current

Interim Recruitment Manager

Hyyer

Jan 2023 - Present (2 years 5 months)

Collaborated and partnered closely with clients and hiring managers to define job requirements, conduct detailed resume reviews, screening calls, and interviews, consistently surpassing our 10-day talent presentation guarantee. Managed the talent acquisition team and developed effective sourcing strategies to successfully attract qualified, skilled top talent for American clients.

HY
Current

Senior Manager of Customer Success

Hyyer

Jan 2023 - Present (2 years 5 months)

Spearheaded the development and maintenance of robust, positive, and mutually beneficial client relationships, serving as a vital link between clients and our globally dispersed team, which contributed to significant growth and expansion while effectively scaling operations. Built and upheld top-tier internal operational processes, policies, and best practices, optimizing organizational efficiency

SP

Career Coach

Springboard

Jan 2023 - Present (2 years 5 months)

Guided students in the job search process, industry research, and networking strategies, equipping coding bootcamp participants with essential job search strategies, resume optimization, and effective interview techniques. Developed and executed a comprehensive career development curriculum that supported the specific needs and goals of each coding bootcamp student, resulting in enhanced career re

DU

Team Lead

Duolingo

Jan 2021 - Dec 2022 (1 year 11 months)

Directly managed a remote team of 19 and supported a larger team of 115+, fostering individual growth and communicating process improvements and security protocols. Analyzed performance metrics, conducted qualitative and quantitative analysis, and worked with individual team members to produce measurable and significant improvement in both accuracy and efficiency, resulting in being named the most

U7

Bargaining Committee Member

Unifor 723M

Jan 2018 - Present (7 years 5 months)

Participated as a Bargaining Committee Member for Unifor 723M, contributing to negotiations for the Bell Media Collective Agreement. Represented member interests and advocated for fair labor practices and improved working conditions.

BB

Acting Department Head Artist/Makeup Artist

Bell Media BNN/CP24

Jan 2015 - Present (10 years 5 months)

Served as Acting Department Head Artist and Makeup Artist for Bell Media BNN/CP24, overseeing makeup operations for broadcast productions. Applied professional makeup for on-air talent, ensuring high-quality presentation for television.

UT

Employment Coach

University of Toronto

Jan 2009 - Present (16 years 5 months)

Assessed students' pressing needs related to employment and careers, providing guidance and support through one-on-one appointments, learning-centered activities, and presentations. Delivered effective presentations, outreach events, and workshops on a variety of topics related to careers/employment to groups of up to 200+ students on a monthly basis, collaborating and building partnerships within

TB

Substitute Teacher

Toronto District School Board

Jan 2007 - Present (18 years 5 months)

Provided substitute teaching services across various grade levels and subjects within the Toronto District School Board. Managed classroom environments effectively and delivered pre-planned lessons to ensure continuity of student learning.

Education

Degrees, certifications, and relevant coursework

Yorkville University logoYU

Yorkville University

Master of Arts, Counselling Psychology

Currently pursuing a Master of Arts in Counselling Psychology. This program focuses on advanced theories and practices in psychological counseling.

University of Toronto logoUT

University of Toronto

Bachelor of Education, Education

Completed a Bachelor of Education with a Primary/Junior option at the Ontario Institute for Studies in Education (O.I.S.E.). This program prepared for teaching in elementary school settings.

University of Waterloo logoUW

University of Waterloo

Bachelor of Arts, Anthropology

Earned a Bachelor of Arts in Anthropology. This degree provided a comprehensive understanding of human societies and cultures.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan