Robin Abraham
@robinabraham
I lead business analysis and project delivery for Salesforce, ITSM, banking, and fintech initiatives.
IndiaWhat I'm looking for
I've led business analysis, quality assurance, and project delivery across Salesforce ITSM Cloud, firewall migration, WMS, digital banking, card payments, and fintech. At Milestone Technologies, I own Salesforce ITSM implementations from requirements and process design through UAT and testing.
I've delivered client-facing Salesforce projects at Tech Mahindra and managed WMS enhancements at GEODIS, producing requirements, user stories, wireframes, process maps, test cases, and deployment support. I bring PMP, PRINCE2, ITIL 4, Scrum, SAFe, and Salesforce certifications to scalable, compliant delivery.
Experience
Work history, roles, and key accomplishments
Lead Business Analyst & Software Quality Analyst
Milestone Technologies Inc
Dec 2025 - Present (9 months)
End-to-end ownership of Salesforce ITSM Cloud implementations, covering requirement gathering, analysis, UAT, and testing across core ITSM modules. Defined current-state vs future-state processes and ensured alignment with ITIL best practices.
Associate Project Manager
London Stock Exchange
Mar 2025 - Nov 2025 (8 months)
Led the end-to-end Firewall Migration Project lifecycle, including project charter, playbook, technical specifications, and WBS. Coordinated with vendors and cross-functional teams, managed hypercare, and ensured transparent communication.
Oversaw all change requests for WMS systems, collaborating with clients to gather and articulate business requirements. Prepared detailed artefacts such as business scope, user stories, wireframes, and process maps.
Senior IT Business Analyst/Project Lead
Dec 2019 - Aug 2023 (3 years 8 months)
Client-facing Project Coordinator and Business Analyst with end-to-end experience in Salesforce and software project delivery. Managed change requests, prepared BRDs and user stories, and handled Salesforce configuration and testing.
Education
Degrees, certifications, and relevant coursework
Park Engineering College
Master of Business Administration, Business Administration
Master of Business Administration degree from Park Engineering College, Coimbatore.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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