Open to opportunities

Sufyan Ahmad

@sufyanahmad

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Customer support specialist and AI/ML practitioner delivering CRM automation and data-driven service improvements.

Pakistan

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What I'm looking for

I seek a remote role combining customer support and CRM automation where I can apply AI/ML to improve customer experience and operational efficiency.

I am a reliable customer support specialist and AI/ML practitioner focused on improving client experience through CRM automation and data-driven solutions. I combine strong communication skills with hands-on technical ability to support customers via phone, email, and chat.

I have built and optimized CRM databases with AI-driven follow-ups, developed lead-scoring systems using LLMs, and reduced response times through automated routing. My work has improved client satisfaction, engagement, and operational efficiency across remote roles.

As a machine/deep learning engineer intern, I developed and trained models with Python, TensorFlow, and scikit-learn, and presented insights to guide project decisions. I also have experience in cloud-based image processing and practical ML deployment workflows.

I am organized, detail-oriented, and a quick learner who adapts to new tools and procedures. I am committed to delivering exceptional customer service and contributing to customer-focused, remote teams while continuing to grow my AI/ML and automation expertise.

Experience

Work history, roles, and key accomplishments

CRM Automation Specialist

Syszone AI Solutions

Nov 2024 - Nov 2025 (1 year)

Built and optimized CRM databases with AI-driven follow-ups and retention logic, analyzed CRM and market data to inform strategy, and improved client satisfaction and engagement through AI-powered matching.

Data Analysis HubSpot Zoho Freshdesk N8n Zapier Client Management

Project Sales Executive

Sky Marketing Real Estate

Dec 2024 - Apr 2025 (4 months)

Created and managed client databases and performed market analysis to improve retention and strategic matching, achieving high client satisfaction for premium property consultations.

Client Management Market Analysis Sales Strategy Lead Qualification Data Management

Customer Support Specialist

Sara Learning

Apr 2024 - Jul 2024 (3 months)

Handled customer inquiries via phone, email, and chat, managed appointments and follow-ups, and maintained accurate CRM records to support operational workflows and improve service quality.

Customer Support Phone Email Chat Support Scheduling CRM Management Data Entry Troubleshooting Communication

Machine/Deep Learning Engineer

Efaida Technologies Software Solution

Jul 2023 - Feb 2024 (7 months)

Built and trained ML/DL models using Python, TensorFlow, and scikit-learn, preprocessed datasets to improve model performance, and presented insights and visualizations to support project decisions.

Python TensorFlow scikit learn data preprocessing Data Visualization

Amazon Virtual Assistant

Remote Freelancing

Aug 2022 - Nov 2023 (1 year 3 months)

Resolved 50+ complex customer queries weekly with a 95% satisfaction rate, streamlined team workflows to improve delivery efficiency by 25%, and automated processes to reduce manual task time by 40%.

Virtual Assistance Customer Support Process Automation Workflow Optimization Client Communication Remote Collaboration