Shekhar Kasana
@shekharkasana
Recent graduate eager to excel in customer service roles.
What I'm looking for
I am a recent graduate with a Bachelor of Arts from Subodh College, Jaipur, and I am passionate about delivering exceptional customer service. My experience as a Customer Executive at Flipkart has equipped me with essential skills in time management, multi-channel communication, and persuasive speaking. I thrive in environments where I can turn challenges into opportunities, ensuring customer satisfaction and loyalty.
Throughout my time at Flipkart, I honed my problem-solving abilities and adaptability, allowing me to respond quickly and effectively to customer inquiries across various platforms. I am committed to continuous learning and professional growth, and I am excited to bring my skills to a new role where I can contribute to a team and further develop my expertise.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Flipkart
Apr 2021 - Present (5 years 2 months)
Provided exceptional customer service across multiple channels, including telephone, social media, and live chat. Successfully resolved customer issues by applying persuasive communication and problem-solving skills, enhancing customer satisfaction and loyalty.
Education
Degrees, certifications, and relevant coursework
Subodh College Jaipur
Bachelor of Arts, Arts
Grade: A+
Completed a Bachelor of Arts degree at Subodh College Jaipur. Achieved an A+ grade, demonstrating strong academic performance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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