SPSudeshna Parida
@sudeshnaparida
Detail-oriented L1 support specialist transitioning into cloud operations and infrastructure.
IndiaWhat I'm looking for
I am a detail-oriented L1 IT support professional with hands-on experience in enterprise troubleshooting, ticket lifecycle management, user access administration, and backend infrastructure support. I follow SLAs, coordinate with resolver teams, and focus on timely incident resolution.
I have solid fundamentals in Linux, networking, Active Directory, and foundational AWS cloud services such as EC2, S3, Route 53 and VPC. I have implemented practical projects including a deployed static site on AWS S3 and an e-commerce inventory analysis using SQL that produced actionable insights.
I am seeking a Cloud Analyst role where I can monitor systems, resolve incidents, support cloud operations, and grow into more advanced cloud and infrastructure responsibilities while ensuring high availability and service reliability.
Experience
Work history, roles, and key accomplishments
Application Tech Support
Unknown
Nov 2025 - Present (2 months)
Provided L1 IT support in a corporate environment, resolving VPN, Outlook, login, and application access issues while performing AD user provisioning and meeting SLA-driven escalation procedures.
Education
Degrees, certifications, and relevant coursework
Institute of Technical Education and Research (ITER)
Master of Computer Applications, Computer Applications
2023 -
Pursuing Master of Computer Applications with coursework in software development, databases, and cloud-related technologies from 2023 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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