Sudarsh Dsouza

• Managed end-to-end Buying & Merchandising operations, including RTVs, PO creation, markdown governance, vendor onboarding, and assortment execution for seasonal collections.
• Drove vendor asset and product turn-in operations across categories, improving accuracy and workflow efficiency through metric reviews and cross‑functional coordination.
• Led a team of direct reports, overseeing forecasti

• Driving operational excellence set as a standard by the clients and adhering to the standard operating procedures
• Supporting LinkedIn’s Privacy Policy & User Agreement and resolving internal & external customer’s queries
• Resolving issues related to refunds, login credentials and providing quality service in a timely manner
• Providing
o LinkedIn customer support when necessary
o Queue suppor

• Maintaining and documenting all communication of members and users in compliance with GDPR
• Providing training, access control and onboarding formalities for newer team members when they join the team.
• Managing of claims volume to ensure that it is completed at the earliest.

Worked as Member Safety & Recovery Consultant at LinkedIn.

• Work on providing resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement.
• Resolve customer issues related to refunds, login credentials and provide quality service in a timely manner.
• Trained on LCS product so that support can be provided when necessary.
• Provided Q-support for new folks after the training and assisted them in ramping

 Managing special projects of high revenue impact to Dell by applying BPI methodology.
 Analysis and mitigation of fraudulent transaction across North Americas geography ensuring all KPI’s are achieved.
 Staffing planning, understanding volume arrival patterns and accordingly scheduling the teams to deliver effective results.
 Identify process improvement projects with a focus on automation

• Analyze regions of potential fraudulent transactions and formulating proactive action plan.
• Processing credit card payments of declined transactions
• Ensuring process compliance and SLA adherence.
• Part of the Dell Chat queue to assist customer’s online and internal stakeholders.
• Responsible to manage elevated risk filters which are highly sensitive from a customer information and $ val

 Assisting the clients globally in their technical issues
 Providing support through chat and calls on their queries
 Managing the accounts of clients and providing reports on the same
 Ensuring process compliance and meeting SLA of metrics assigned
 Working on Incident Management console to restore normal service operations quickly as possible. Creating ticket and assigning it to developers

 Analyzing regions of potential fraud and there by formulating proactive action plan.
 Processing credit card payments and identifying fraudulent orders
 Handling customer calls and assisting them to the correct department
 Ensuring process compliance and meeting SLA of metrics assigned
 Part of the Dell Chat queue to assist customer’s online and internal partners.
 Working in high risk fil

• Customer support for the UK consumer segment.
• Provide resolution to complex queries and transactions.
• Cross selling of banking products and services along with providing customer service.

Apr 2022

Mar 2022

May 2021

Mar 2022

Dec 2021

Jun 2021

Oct 2020

Jun 2013