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jolsna jyothi

@jolsnajyothi

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I improve service quality, travel documentation, and client-facing operational workflows.

India

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What I'm looking for

I'm seeking an opportunity to contribute my documentation, quality analysis, client coordination, and process-improvement experience in a dynamic organization while continuing to grow professionally.

I improved client satisfaction by 15% at Vserve e-Business Solutions through quality monitoring, audits, and feedback processes.

I analyzed recurring quality issues, prepared performance reports, maintained accurate records, and supported corrective actions that improved operational efficiency.

At Flymaps Holidays, I managed end-to-end travel documentation, including tickets, schedules, itineraries, and related client records while resolving documentation queries professionally.

As a freelance copywriter, I create original, SEO-focused content for varied brands and use ChatGPT and generative AI tools to strengthen research, drafting, editing, and content workflows.

Experience

Work history, roles, and key accomplishments

Current

Freelance Copywriter

Current

Freelance

Jul 2025 - Present (1 year 2 months)

Adapt content tone and structure for various client brands, manage multiple assignments with 100% on-time delivery, and use AI tools like ChatGPT to enhance content workflows.

Content Writing SEO Research ChatGpt AI Tools Time Management Multitasking

Travel Documentation Controller

Flymaps Holidays

Apr 2024 - Jul 2025 (1 year 3 months)

Managed end-to-end documentation for client travel arrangements, including tickets, schedules, and itineraries, and provided professional customer support.

Travel Documentation Document Management Customer Service Client Coordination Digital Documentation

Quality Analyst

Vserve e-Business Solutions

Feb 2020 - Mar 2024 (4 years 1 month)

Monitored service quality, conducted quality audits, and prepared performance reports. Contributed to a 15% improvement in client satisfaction through quality monitoring and feedback processes.

Quality Assurance Quality Analysis Process Improvement Audit Reporting Data Management Excel

Education

Degrees, certifications, and relevant coursework

Online

Travel & Tourism Documentation Essentials, Travel & Tourism Documentation

Completed Travel & Tourism Documentation Essentials certification online in 2025.

Outskills AI

Generative AI Mastermind, Generative AI

Completed Generative AI Mastermind certification from Outskills AI in 2025.

Alison

Time Management, Time Management

Completed Time Management certification from Alison in 2024.

Coursera

Customer Service Fundamentals, Customer Service

Completed Customer Service Fundamentals certification from Coursera in 2024.

Udemy

Excel Workshop, Excel

Completed Excel Workshop from Udemy in 2024.

Growth & Excel by Harsh

ChatGPT Training Workshop, ChatGPT

Completed ChatGPT Training Workshop from Growth & Excel by Harsh in 2024.

Kannur University

Master of Computer Applications, Computer Applications

Master of Computer Applications (MCA) from Kannur University, completed in March 2014. Final-year live project completed at Technopark, Thiruvananthapuram.