Subhangini Parajuli
@subhanginiparajuli
I’m a managing director who drives customer service excellence and operational growth.
United StatesWhat I'm looking for
I’m a Managing Director with experience leading school operations and teams, while keeping academic standards, compliance, and continuous improvement at the center of every decision. I oversee strategic direction, budgeting, admissions and retention, and I build strong relationships with parents and stakeholders to improve outcomes.
Before that, I scaled customer-facing service at FedEx, Walmart, and GEICO—handling inbound calls, resolving policy/billing/claims inquiries, and coordinating shipment support. I lead by focusing on clear communication, documented processes in CRM systems, and measurable performance (customer satisfaction, resolution time, and service quality).
Experience
Work history, roles, and key accomplishments
Handled inbound calls and resolved policy, billing, and claims inquiries using CRM systems, ensuring accurate and compliant service. Met customer satisfaction, call resolution time, and service quality targets while coordinating service requests and escalations.
Managing Director
Samadarshi
Mar 2024 - Apr 2025 (1 year 1 month)
Provided strategic direction and operational leadership for school workforce management, academic standards, and continuous improvement while ensuring compliance with education board and government regulations. Managed school finances, admissions and retention, supervised senior leadership and staff, and led marketing and branding initiatives.
Provided front-line support for shipment tracking, delivery status, and service options, resolving customer inquiries, complaints, and delivery issues professionally and in a timely manner. Coordinated with drivers and logistics teams to ensure accurate documentation and on-time deliveries while meeting performance and satisfaction targets.
Supervised daily customer service operations, training associates and handling escalated complaints to improve service quality and customer satisfaction. Managed returns and exchanges, monitored performance metrics, and led scheduling and staffing to maintain policy, procedure, and safety standards.
Education
Degrees, certifications, and relevant coursework
Collin College
Some college credit
2018 - 2020
Completed some college coursework at Collin College from August 2018 to October 2020.
Plano Senior High School
High school diploma
2016 - 2018
Completed a high school diploma at Plano Senior High School from August 2016 to May 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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