Open to opportunities

Stillingus Departirious

@stillingusdepartirio

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Dedicated customer support specialist with a passion for service excellence.

Montenegro

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What I'm looking for

I am looking for a role that allows me to further develop my customer service skills in a supportive environment.

My name is Alen Isljamović, and I am a dedicated customer support specialist with six months of experience in delivering exceptional service. My biggest achievement was reducing the average response time by 30%, which showcases my problem-solving skills and commitment to customer satisfaction. I am known for my excellent communication abilities and empathy, which allow me to create positive and lasting customer experiences.

During my time at Cheesecake Heaven in Kotor, I provided customer service by assisting customers with their orders, addressing inquiries, and resolving issues promptly. I also maintained chat support on the website, managed the sales counter, processed transactions, and ensured an organized environment. My education in psychology has further enhanced my communication skills and empathy, enabling me to adapt to the needs of every individual I interact with.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Cheesecake Heaven

Jul 2022 - Jan 2023 (6 months)

As a customer support specialist at Cheesecake Heaven, I assisted customers with their orders, addressed inquiries, and resolved issues promptly. I managed the sales counter, processed transactions, and maintained chat support on the website, achieving a 30% reduction in average response time.

Empathy Problem Solving Active Listening

Education

Degrees, certifications, and relevant coursework

Psychology Faculty of Media and Communications

Psychology

While still in the process of learning, I got familiar with communication skills and empathy on another level. I developed a strong sense of adapting to any person I interact with.