@steviej
NOC Technician at Sourcepass troubleshooting networks and resolving enterprise client incidents.
United StatesAt Sourcepass, I support client organizations across multiple sites in a 24x7 operations environment. I triage alerts, troubleshoot network and access issues, and own ConnectWise tickets through resolution or escalation.
Before that, I supported enterprise users at DXC Technology and Infogain. Earlier, at Premiere Networks / iHeartMedia, I recorded and edited iHeartRadio Music Festival content for delivery to stations and the iHeartRadio app.
Work history, roles, and key accomplishments
Sourcepass
Oct 2021 - Present (5 years 1 month)
Support 10+ client organizations across 150+ sites, triaging and prioritizing 50+ alerts per 12-hour shift in a 24x7 operations environment. Own ConnectWise tickets through resolution or escalation, troubleshoot network and server issues, and communicate impact to clients.
Supported enterprise users and executives with identity, MFA, and access issues. Documented diagnostics and coordinated escalations in ServiceNow.
Infogain
Apr 2021 - Jul 2021 (3 months)
Provided Level 1 and 2 support by phone, chat, and email for Microsoft 365, Active Directory, Okta, Zoom, and Citrix account and application issues.
Premiere Networks
Jul 2010 - Jul 2018 (8 years)
Lead audio editor for the iHeartRadio Music Festival from 2012 to 2018, recording and editing content on-site for rapid delivery to 150+ stations and the iHeartRadio app. Oversaw production for On Air With Ryan Seacrest during New York visits and produced content for 500+ affiliates.
Supported technical operations for The Ron Silver Show and filled in as board operator for Me and Vinnie and The Martha Stewart Morning Show.
Degrees, certifications, and relevant coursework
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