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Kevin Beazer

@kevinbeazer

IT support professional at The Peak Group at Sony Music Entertainment who managed the on-site IT Lounge and resolved enterprise support issues.

United States

Message

At The Peak Group at Sony Music Entertainment, I managed high-volume walk-up traffic at the on-site IT Lounge, logging incidents and handling service requests in ServiceNow. I also onboarded staff through Active Directory and provided PC troubleshooting and desktop support.

At The Young Group at Memorial Sloan Kettering, I assisted healthcare and administrative users with HIS, CIS, and EMR platforms. I also handled hardware and network issues, VPN and multifactor authentication troubleshooting, and user access through Active Directory.

Earlier, I supported Weight Watchers users through Lloyd Staffing Inc. and Presbyterian Hospital users through Column Technical Services. At Cablevision Corporation, I guided customers through broadband troubleshooting and supported networking technologies, email clients, Windows, and macOS.

Experience

Work history, roles, and key accomplishments

Help Desk / IT Lounge Analyst

The Peak Group at Sony Music Entertainment

Mar 2019 - Oct 2026 (7 years 7 months)

Managed high-volume walk-up traffic at the on-site IT Lounge, using ServiceNow to log incidents and deliver high-touch support. Provisioned and onboarded new staff, configured email on mobile devices, and resolved network connectivity issues.

ServiceNow Active Directory iOS Android VPN WiFi LAN Microsoft 365 Exchange Outlook

Help Desk Analyst

The Young Group at Memorial Sloan Kettering

Sep 2015 - Jan 2019 (3 years 4 months)

Assisted healthcare and administrative users with hospital applications including HIS, CIS, and EMR platforms. Diagnosed hardware and network issues, used Remedy ticketing, and administered user accounts via Active Directory.

HIS CIS EMR Remedy Active Directory VPN MFA hardware troubleshooting Network Troubleshooting

Service Desk Analyst

Lloyd Staffing Inc. at Weight Watchers

Mar 2012 - Aug 2015 (3 years 5 months)

Provided technical support for proprietary Weight Watchers applications and resolved hardware, OS, and peripheral issues. Managed ticket lifecycle in ServiceNow and maintained internet and VoIP connectivity for retail storefronts.

ServiceNow Active Directory VoIP hardware troubleshooting Operating System IAM

Service Desk Analyst

Column Technical Services at Presbyterian Hospital

Jun 2011 - Jan 2012 (7 months)

Served as initial point of contact for inbound service desk communications, handling high-volume calls and emails. Resolved first-contact requests and investigated desktop anomalies requiring deeper diagnostics.

Service Desk Troubleshooting Customer Support enterprise applications

Level II Technical Support Analyst

Cablevision Corporation

Aug 2004 - Mar 2011 (6 years 7 months)

Guided customers through advanced troubleshooting for residential and commercial broadband services. Diagnosed networking technologies and configured email clients, documenting interactions in Remedy.