Stevfon Holder
@stevfonholder
I resolve security technology incidents and lead high-volume monitoring operations.
CanadaWhat I'm looking for
At Live Patrol Security Services, I resolve 60–120 technical incidents per shift, diagnosing camera, IP network, and hardware power failures for commercial clients.
I lead technical onboarding, configure camera feeds, access control rules, and alarm parameters, and manage high-volume workflows in Zendesk and Microsoft Dynamics 365. I also coordinate field technicians to reduce resolution time for priority outages.
Previously, I supervised security operations across 350+ commercial and industrial sites, coached a team of 10+ operators, and coordinated priority intrusion events with police dispatch and site contacts.
Experience
Work history, roles, and key accomplishments
Technical Specialist / Customer Service
Live Patrol Security Services
Aug 2023 - Present (3 years 1 month)
Manage and resolve 60-120 technical incidents per shift, performing remote diagnostics on camera offline states, IP network disruptions, and hardware power failures. Lead end-to-end technical onboarding for new commercial clients, configuring camera feeds, access control rules, and alarm parameters in enterprise databases.
Education
Degrees, certifications, and relevant coursework
St. Thomas Aquinas Secondary School
Ontario Secondary School Diploma, General Studies
Completed Ontario Secondary School Diploma (O.S.S.D) at St. Thomas Aquinas Secondary School in Brampton, Ontario.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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