steven lukasiewicz

Interacted with Head of Enrollment, Vice President, Academic Partners and the Business Unit to achieve recruiting goals. Drove performance in the Admissions rate from 42 enrollments (avg) to 150+ per cohort start, while decreasing attrition during start week from 48% on average to 10%.

Interacted with Managing Directors, Academic Partners and the Business Unit to achieve recruiting goals. Drove performance in the Recruitment Service function to reduce the melt rate for students during start week from 32% on average to 12% while increasing attendance.

Proactively managed, coached and mentored a team of 18 members to reach goals while maintaining a positive work environment. Monitored and assessed advisors to ensure proper prospective student engagement and quality outreach for 40 plus programs.

Provided training for new and existing employees in all customer touch departments. Supported the team with company-wide policy and software changes.

Managed 450 applicants from over 200 high schools, colleges and universities a year and led a team of 11 district representatives. Identified production shortfalls in key areas and developed a plan to correct prospecting and production shortfalls, leading the district from the bottom nationally to number 1.

Constructed, delivered and integrated a high-quality solutions training program from scratch, including indoctrination and evaluation processes. Directly supervised five recruiting stations and 35 recruiters across nine counties in Northern Illinois, increasing production by 46% and earning regional recognition.

Completed a Bachelor of General Studies with a minor in Business. This program provided a broad educational foundation with a focus on business principles.