At CMS, I provide day-to-day operational and technical support to users through ticketing systems, remote tools, and in-person assistance.
I troubleshoot access, connectivity, hardware, and software issues, and maintain accurate records of requests and resolutions. I also assist with system monitoring, Citrix, networking, and workflow documentation.
At SBE Canada, I supported internal systems and user access, helped resolve data and workflow issues, and developed small tools and scripts to reduce repetitive tasks.
Earlier, I provided help desk and operational support at Government of Canada — Ministry of Health & Long-Term Care. I also worked as a Transcriptionist at Linguistix Tank Inc., handling time-sensitive work with accuracy.
