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Steven Fellas

@stevenfellas

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Adaptable bilingual professional with international experience in operations, lettings, logistics, and team management.

Italy

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What I'm looking for

I seek an operations or office leadership role where I can apply multilingual communication, logistics and lettings expertise to improve processes, coach teams, and deliver excellent client service.

I am a highly adaptable, motivated professional with extensive international experience across real estate, telecommunications, sales, and hospitality. I bring a strong can-do attitude, rapid learning ability, and professional communication skills developed over a decade in London.

In logistics and technical support I managed daily operations for 40+ specialised field technicians and coordinated fibre and copper network infrastructure activities while liaising with national network providers.

In real estate I oversaw lettings offices, managed portfolios of 150–250+ residential properties, supported acquisitions and sales, and recruited and trained staff to scale operations across multiple central London locations.

I am bilingual in Italian and English, organised, team-oriented, and focused on delivering high-quality service and operational improvements across diverse sectors.

Experience

Work history, roles, and key accomplishments

Responsabile Back-office

Gruppo Ingenious

Dec 2020 - Dec 2022 (2 years)

Managed daily logistics and technical support for 40+ specialised field technicians and coordinated FTTC/FTTH fibre and copper network activities while liaising with national network service providers.

Logistics Management Technical Support FTTC Technician Coordination Network Operations Team Management

Office/Lettings Manager

Belmonts Estate & Surveyor

Nov 2015 - May 2019 (3 years 6 months)

Oversaw full lettings office operations, supported acquisition and sale of commercial and residential properties, and maintained service quality for a diverse London client base.

Property Management Client Relations Sales Support Office Management Tenant Relations Property Acquisition

Office/Lettings Manager

London Fox

May 2013 - Jun 2015 (2 years 1 month)

Managed two central London lettings offices with a portfolio of 150+ residential properties and led recruitment and training to support company growth.

Recruitment Staff Training Process Improvement

Manager

EasyFlat & TripLetShare

Apr 2011 - Mar 2013 (1 year 11 months)

Opened and managed two lettings offices with a 250+ property portfolio, recruited and trained staff, and supported international collaboration with teams in Madrid and Barcelona.

Office Openings Office Opening Business Development Recruitment Staff Training Property Management Client Acquisition