Open to opportunities

Steven Diaz

@stevendiaz1

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Supervisor at Amazon blending English teaching and operations management to solve problems and lead teams.

Colombia

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What I'm looking for

I’m looking to grow in customer operations where I can lead, communicate clearly, and improve service quality through problem-solving, analytics, and escalation management—while continuing to mentor and train like I do in teaching.

I’m a dedicated professional with a strong foundation in both education and operations management. As an English teacher and an Amazon customer service professional, I bring clear communication, leadership, and practical problem-solving to fast-paced environments.

At Amazon, I developed strengths in quality assurance monitoring, systems-based troubleshooting, and effective escalation handling. I apply multitasking, time management, and basic analytics & reporting to improve customer outcomes, resolve conflicts, and strengthen day-to-day productivity.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Amazon

May 2023 - May 2026 (3 years)

Provided customer service operations at Amazon, resolving conflicts and escalations using structured systems while maintaining quality assurance in a fast-paced environment. Managed priorities through time management and multitasking to improve issue handling and customer outcomes.

Customer Service Operations Management Conflict Resolution Escalation Handling Quality Assurance Problem Solving Time Management Multitasking