At Southgroup Insurance, I manage a portfolio of 378+ insurance accounts and serve as the primary contact for policy, coverage, billing, and claims inquiries. Proactive communication and responsive service helped me achieve a 98% retention rate.
I conduct annual policy reviews, prepare renewal summaries and coverage recommendations, and coordinate renewals, endorsements, and other account changes. I also work with carriers and underwriters on premiums, terms, and coverage options.
At Combined Support Maintenance Shop, I performed maintenance and troubleshooting on electronic, electrical, communications, and tactical equipment. I used electronic test equipment to locate faults, supported maintenance records and repair-parts requests, and provided technical assistance and instruction to units.
With the Mississippi Army National Guard, I served as a First Sergeant and supported company operations, soldier training, and professional development. My work also included COMSEC, tactical communications, and maintaining secure voice and data links.
