Stephen Omotosho

At Integrated Power Technology, I serve as the primary contact for customer-impacting technical incidents across 500+ telecommunications sites, coordinating field engineers, vendors, and support teams to meet SLAs.

Previously, at Hatfield Consult and Smartware Innovation, I delivered multichannel customer support, incident documentation, root-cause reports, and first- and second-line technical support. I achieved a 95%+ first-contact resolution rate for more than 100 end users, reduced support tickets by 20%, and helped reduce system failures by 50% through preventive maintenance and endpoint security.

I'm motivated by practical service improvements, clear communication, and positive customer experiences. I also mentor students in web development fundamentals and help make technical concepts easier to understand.