Victor Babade

I am a detail-oriented Customer Service and Network Support professional with hands-on experience in technical troubleshooting, CRM management, and network operations. I combine strong communication skills with disciplined problem-solving to maintain service reliability.

At Spectranet Limited I delivered prompt multichannel support, maintained CRM records, and achieved a 92% satisfaction rate while handling 50+ daily tickets. I reduced complaint escalations by 25% through proactive communication and clear documentation.

As a NOC Engineer intern I monitored network operations 24/7, diagnosed root causes of incidents, and collaborated with engineers and security teams to mitigate threats and minimize downtime. I produced incident reports and performance summaries to support continuous improvement.

I hold a B.Tech in Computer Science and maintain Fortinet NSE 1 and NSE 2 certifications. I am motivated to join teams where I can apply my technical and customer-service strengths to improve SLA compliance and CSAT while growing in network operations and support roles.