Ibrahim Adewunmi
@ibrahimadewunmi
Senior Technical Operations Specialist with 9 years driving incident management, SLA compliance, and operational reliability.
NigeriaWhat I'm looking for
I’m a results-oriented Technical Operations Specialist with 9 years of experience in high-pressure remote operations and incident management. I focus on leveraging technical platforms to protect service availability and deliver reliable outcomes in complex environments.
In my current role (2023–Present), I monitor real-time site performance and technical incidents across multiple locations using Galooli and Microsoft Power Apps. By analyzing operational data, I’ve helped reduce downtime by 25% and improved service reliability.
I manage complex work orders and technical requests with DIMO Maint MX across 55+ infrastructure nodes, while leading incident escalation and resolution by coordinating with field teams. I consistently exceed SLA requirements for ticket management and produce comprehensive operational reports to support strategic decision-making.
Earlier, as a NOC Engineer and Operations Support Engineer (2021–2023), I used ICTOM and iManager to maintain high service levels and improved fault resolution times by 45% through aggressive follow-up and cross-functional coordination. I also built strong audit-ready workflows by processing incident logs and maintaining accurate records to prevent SLA breaches.
Experience
Work history, roles, and key accomplishments
Senior Network Operations Analyst
Energy Vision
Jan 2023 - Present (3 years 3 months)
Monitored real-time site performance and technical incidents using Galooli and Microsoft Power Apps to ensure rapid response to service disruptions and consistent SLA compliance. Analyzed operational data and managed work orders across 55+ infrastructure nodes, reducing downtime by 25% and improving service reliability.
Technical Operations Specialist
Energy Vision
Jan 2023 - Present (3 years 3 months)
Monitored real-time site performance and technical incidents across multiple locations using Galooli and Microsoft Power Apps to ensure rapid response to service disruptions. Analyzed operational data and processed work orders in DIMO Maint MX to reduce downtime by 25% and improve service reliability across 55+ infrastructure nodes.
NOC Engineer / Operations Support
IPT Powertech Group
Jan 2021 - Jan 2023 (2 years)
Monitored system availability and technical outages using ICTOM and iManager, and managed end-to-end incident handling via OWS and internal ticketing systems. Improved fault resolution times by 45% through aggressive follow-up and cross-functional coordination.
NOC Engineer / Technical Support
Daomays Nigeria Limited
Jan 2017 - Jan 2018 (1 year)
Monitored environmental alarms and system performance with OWS to ensure early detection of incidents affecting service continuity. Managed outage follow-ups with field teams, processed incident logs, and maintained audit-ready records to prevent SLA breaches.
Operations Support Officer
BJ Byson Ventures
Jan 2015 - Jan 2016 (1 year)
Monitored real-time system performance and power availability using iManager and CMS to support immediate response for critical faults. Processed trouble tickets through the full lifecycle, ensuring every request was audited and resolved in line with operational standards.
NOC Engineer - Ops Support Officer
Bj Byson Ventures
Jan 2015 - Jan 2016 (1 year)
Monitored real-time system performance and power availability using iManager and CMS to support immediate response for critical faults. Processed trouble tickets through the full lifecycle, ensuring every inquiry was audited and resolved in line with operational standards.
Education
Degrees, certifications, and relevant coursework
Osun State University
Bachelor of Science, Biochemistry
2018 - 2021
Earned a B.Sc. in Biochemistry from Osun State University, studying from 2018 to 2021.
Moshood Abiola Polytechnic
National Diploma, Pharmaceutical Technology
2013 - 2015
Completed a National Diploma (ND) in Pharmaceutical Technology at Moshood Abiola Polytechnic from 2013 to 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
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