Stephen Duruaku
@stephenduruaku
Customer support and telemarketing specialist at Swift Assist, resolving roadside cases and converting calls into service upgrades.
NigeriaWhat I'm looking for
At Swift Assist, I resolved roadside assistance cases across the U.S. and Canada, maintaining a 15-minute average response time. I also converted emergency service calls into service upgrades and memberships.
At CALL EXPERT (PPG), I generated over $350,000 in insurance sales while meeting call-volume and KPI targets. Earlier, at HEMINWAYS SAFARI AFRICA, I generated over $600,000 in revenue through international sales and managed travel reservations and customer care.
Experience
Work history, roles, and key accomplishments
Swift Assist
Berger Lagos Nigeria
May 2024 - May 2026 (2 years)
Resolved 850+ roadside assistance cases across the U.S. and Canada, maintaining a 15-minute average response time. Generated incremental sales revenue by converting emergency service calls into service upgrades or memberships.
Insurance Prequalifier
CALL EXPERT (PPG)
Jan 2023 - Apr 2024 (1 year 3 months)
Met wide KPI metrics, making a minimum of 400-500 calls daily, and successfully generated over $350,000 in insurance sales.
Telemarketer, Sales, Customer Care, and Collector
HEMINWAYS SAFARI AFRICA
Mar 2019 - Nov 2022 (3 years 8 months)
Generated $600,000+ in global revenue by spearheading international sales and managing high-value travel and tour packages. Consulted with diverse clientele to analyze destination travel preferences and provided bespoke, cost-effective solutions.
Sales, Telemarketing, and Loan Recovery Specialist
CASHIGO FINANCE
Feb 2018 - Dec 2018 (10 months)
Worked for a period of nine months recovering loans, providing loans, and selling other companies' products. Generated over $40,000.
Quality Assurance
GUINESS NIGERIA
Mar 2017 - Dec 2018 (1 year 9 months)
Ensured that every product meets required production standards by consistently checking the pH level of all liquors produced, ensuring they do not fall below required acidic or basic levels.
Education
Degrees, certifications, and relevant coursework
National Institute of Information Technology
Project Manager, Project Management
Completed the Project Manager certification issued by the National Institute of Information Technology.
NEBOSH
Health, Safety and Environmental (HSE) 1 & 2, Health, Safety and Environment
Completed Health, Safety and Environmental (HSE) 1 & 2 certification issued by NEBOSH.
Federal University of Technology Owerri
Bachelor of Technology, Industrial Chemistry
Grade: Second Class Honours Lower Division
Earned a Bachelor of Technology in Industrial Chemistry with Second Class Honours Lower Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Interested in hiring Stephen?
You can contact Stephen and 90k+ other talented remote workers on Himalayas.
Message StephenGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
