Stephany Zepeda
@stephanyzepeda
Bilingual customer service professional with graphic design expertise.
What I'm looking for
Hi, I'm Stephany Zepeda Carias, a dedicated customer service professional with over two years of experience in retail management and a strong background in graphic design. My journey began at Five Below, where I honed my skills in customer service and employee management, ensuring a positive shopping experience for all customers. My ability to handle money and manage merchandise effectively has contributed to the store's success.
In addition to my retail experience, I have worked as a bilingual customer service representative at Conduent, where I assisted customers with their accounts and payments through both call center and webchat platforms. My passion for visual arts led me to establish a small business in graphic design and photography, where I create engaging visual content and provide photo and video editing services. I am currently pursuing further education in legal studies and business management at Valencia College, enhancing my skill set for future opportunities.
Experience
Work history, roles, and key accomplishments
Part Support Lead
Five Below
Sep 2021 - Dec 2023 (2 years 3 months)
Managed customer service operations and employee tasks. Handled merchandise and managed overnight stocking.
Bilingual Customer Service Representative
Conduent - Sunpass
Provided customer service as a call center agent, assisting with accounts, payments, and general information. Handled money transactions.
Bilingual Customer Service Representative
Conduent - Sunpass
Provided customer service via webchat, assisting with accounts, payments, and general information. Handled money transactions.
Graphic Design and Photography
Self Employed
Operated a small business providing photography and recording services. Created visual content, performed photo and video editing, and managed printing and sublimation.
Education
Degrees, certifications, and relevant coursework
Valencia College
Current student, Legal Studies and Business Management
Currently pursuing studies in Legal Studies and Business Management.
Apopka High School
High School Diploma, General Studies
Obtained a High School Diploma as part of the class of 2023.
Orange Technical College
Technical Certified, Digital Media/Multimedia Design
Completed a technical certification in Digital Media/Multimedia Design in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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