Open to opportunities

Stephanie Morales

@stephaniemorales1

Message

Experienced real estate agent with a strong customer service background.

United States

Message

What I'm looking for

I am looking for opportunities that foster growth, collaboration, and career advancement.

With nearly twenty years of customer service experience, I have dedicated my career to excelling in various roles, particularly in real estate. As a Senior Real Estate Agent at MAREG, I have successfully closed an average of 15 transactions each year, while also conducting seminars to enhance the skills of my fellow agents. My ability to advise clients on market conditions and improve property appeal has led to a remarkable 16% increase in average selling prices.

Prior to my role in real estate, I served as a Senior Administrator at Charles Schwab, where I honed my operational and client service skills. I managed multiple tasks effectively, ensuring high productivity while maintaining excellent service quality. My experience as a Customer Service Representative has further solidified my strong communication and problem-solving abilities, allowing me to engage with clients effectively and provide tailored solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Real Estate Agent

Current

MAREG

Oct 2017 - Present (7 years 7 months)

As a Senior Real Estate Agent, I prepare contracts, advise buyers and sellers, conduct training for agents, and evaluate mortgage options. I have successfully closed an average of 15 transactions annually and increased selling prices by 16% through strategic advice.

Real Estate Market Analysis Sales Training Negotiation Time Management Customer Service Communication Project Management

Sr. Administrator, Operations

Charles Schwab

May 2015 - Sep 2017 (2 years 4 months)

In my role as Sr. Administrator, I processed account applications, engaged with clients to identify needs, and ensured high-quality service. I managed multiple tasks and demonstrated proactive problem-solving to enhance client experiences.

Account Management Client Engagement Problem Solving Communication Team Collaboration Time Management Customer Service Research Flexibility Critical Thinking

Customer Service Representative

Dan Sources

Oct 2012 - Dec 2014 (2 years 2 months)

As a Customer Service Representative, I assisted clients with immigration inquiries, maintained quality assurance standards, and provided training for new representatives. I excelled in call handling and customer satisfaction.

Customer Service Quality Assurance Training CRM Software Communication Problem Solving Teamwork Mentoring

Customer Service Representative/Team Leader

Web Sky Media

Jan 2010 - Jun 2012 (2 years 5 months)

In this role, I conducted outreach to prospective students, managed a team of 30 employees, and consistently exceeded performance metrics. I was recognized for my contributions to profitability and customer satisfaction.