Lukaku User

I am an empathetic, self-motivated operations and customer-service professional with three years of combined experience managing logistics, field operations, and client relationships at Orbitfleet Transport and Net-Plus MicroFinances in Ghana. I consistently operate autonomously, manage complex workflows, and resolve customer issues efficiently while ensuring process compliance.

My background includes overseeing daily operations, collaborating cross-functionally with drivers and dispatch teams, and managing a field-based client portfolio to meet KPIs for satisfaction and retention. I have handled end-to-end resolution of 50+ daily customer inquiries via phone and email, delivering timely updates and professional care under pressure.

I am eager to leverage strong problem-solving, data-entry, and computer literacy skills as a remote independent contractor, supported by a professional home office setup and a focus on data privacy, documentation accuracy, and dependable time management.