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Stephanie Hurt

@stephaniehurt

Processing Assistant at KeyBank who sets up refinance and purchase files and confirms borrower and purchase contract information.

United States

Message

What I'm looking for

I hope to obtain a position where my current skills can be utilized, new skills can be learned, and I can build a long-term career.

At KeyBank, I set up refinance and purchase files, note borrower accounts, and order title policies when needed. I also contact title offices and Realtors to confirm information.

Previously, as a Post Closing Specialist I at KeyBank, I reviewed mortgages and title policies for accuracy and submitted loan conditions when discrepancies needed follow-up. As a Document Imaging Specialist, I uploaded borrower documents, converted them to PDF, and helped the Post Closing Department with a backlog of incomplete documents.

At HearingLife, I coordinated patient appointments and check-ins, supported hearing aid purchases, and worked with the Audiologist on local outreach. In my third month there, the Audiologist and I doubled our expected revenue goal.

Experience

Work history, roles, and key accomplishments

Current

Processing Assistant

Current

KeyBank

Jan 2026 - Present (9 months)

Set up refinances and purchases for borrowers, note borrower accounts, manually order title policies when needed, and contact title offices and realtors to confirm information. Also participate in team meetings and employee engagement activities.

Loan Processing Mortgage Title Policies Google Search Teamwork Event Planning

Post Closing Specialist I

KeyBank

Jan 2023 - Dec 2025 (2 years 11 months)

Reviewed mortgages and title policies to ensure accuracy, submitted loan conditions for follow-up on discrepancies, noted borrower accounts, and contacted settlement agents for overdue documents. Assisted in indexing closing packages and completed required trainings.

Mortgage Review Title Policy Insurance Loan Terms And Conditions Document Indexing Team Meetings Employee Engagement

Document Imaging Specialist

KeyBank

Jan 2020 - Dec 2023 (3 years 11 months)

Uploaded borrower documents from email and title boxes, converted documents to PDF, maintained privacy and security of borrower information, and attended weekly Zoom meetings. Volunteered to assist the Post Closing Department with backlog and worked overtime when needed.

Document Imaging PDF Conversion Data Privacy Zoom Teamwork

Patient Care Coordinator

HearingLife

Jan 2019 - Dec 2020 (1 year 11 months)

Called patients for appointment reminders, checked in patients while maintaining confidentiality, cold called patients for annual exams, and assisted with marketing. Reorganized the office to improve workflow and doubled expected revenue goal in the third month.

Patient Care Appointment Scheduling Cold Calling Marketing Confidentiality Office Organization Cash Handling Care Credit

Administrative Assistant - Admissions

The Village Network

Jan 2017 - Dec 2019 (2 years 11 months)

Ensured documentation was received prior to youth placement, met with caseworkers to discuss admission processes, and participated in team meetings. Spearheaded insurance verifications and maintained an up-to-date binder of active youth face sheets.

Admissions Documentation Insurance Verification Case Coordination Team Meetings Confidentiality First aid CPI Physical Restraints

PT Office Manager

Orrville Area Chamber of Commerce

Jan 2015 - Dec 2017 (2 years 11 months)

Worked independently, spearheaded the Safety Council Committee and planned monthly meetings with topics and speakers, maintained a clean office, and ordered office supplies. Also attended monthly board meetings and created flyers for events.

Office Management Event Planning Committee Leadership Supply Ordering Flyer Creation Community Engagement

PT Guest Service Associate

Rodeway Inn

Jan 2010 - Dec 2011 (1 year 11 months)

Responsible for guest check-in and check-out, operated a multi-line switchboard, and worked with housekeeping and engineering to ensure quality guest service. Also operated the hotel gift shop.

Guest Service Check in Check out Switchboard Operation Housekeeping Coordination Gift Shop Operations

Guest Service Associate

Rodeway Inn

Jan 2008 - Dec 2009 (1 year 11 months)

Responsible for guest check-in and check-out, trained on all three shifts, balanced cash till of $300 daily, operated shifts without supervision, and resolved guest complaints. Maintained a clean and organized lobby and work environment.

Guest Service Check in Check out Training Cash Handling Complaint Resolution Teamwork Lobby Maintenance

Guest Services Associate

Holiday Inn Select Vanderbilt

Apr 2009 - Sep 2009 (5 months)

Responsible for guest check-in and check-out, operated a multi-line switchboard, and coordinated with housekeepers and engineers to ensure quality guest service. Also operated the hotel gift shop and provided area familiarity.

Guest Service Check in Check out Switchboard Operation Housekeeping Coordination Gift Shop Operations Area Knowledge

Assistant Retail Sales Operation

Verizon Wireless

Jan 2006 - Dec 2008 (2 years 11 months)

Started as a Customer Service Representative and was promoted to Assistant Retail Sales Operation. Sold and upgraded customers, served as key holder to open and close the store, and performed daily phone inventory and monthly physical inventory of all phones and accessories.

Retail Sales Customer Service Store Operations Inventory Management Keyholder Audit Compliance