Stephanie Birch

Verified received prescriptions for accuracy and regulatory compliance, resolving discrepancies related to patient details, medication, dosage, refills, and authorization. Coordinated with pharmacists to clarify order details and worked with customer service to address client inquiries before dispensing.

Led prescription processing, including accepting and dispensing prescriptions, small compounding, and insurance billing. Supported day-to-day customer service in line with company code of conduct, and helped train new employees while delegating daily tasks.

Led prescription processing, including accepting and dispensing prescriptions, small compounding, and insurance billing. Supported day-to-day customer service in line with company code of conduct, and helped train new employees while delegating daily tasks.

Assisted zookeepers with daily animal husbandry for African elephants, White rhinos, and other species in the area of care. Supported animal training for improved welfare, developed daily records and reports, and educated visitors on endangered species.

Handled client services including admitting patients for appointments, organizing files (computer and paper), scripting medications, ordering supplies/medicines, and submitting food orders. Assisted as a vet assistant by administering vaccines and subcutaneous fluids as needed, supporting surgeries, and caring for inpatient needs as well as boarding animals.

Completed clerical work using Chameleon software to help clients license animals within the county, including adoption paperwork and processing stray outcomes and surrender/impound activities. Supported animal care by vaccinating incoming animals, completing behavior evaluations, and introducing adoptable pets to the public.

Provided boarding-lodging care for animals, maintaining health and wellbeing for clients’ pets, many of which required medical attention. Managed client communications for reservations, scheduling, and receptionist tasks, and supported clinic operations including opening/closing and end-of-day bookkeeping.

Supervised boarding and daycare dogs, overseeing general wellbeing and facility safety. Provided meals, administered medication, and maintained cleanliness and safety of the facility.

Worked in a fast-paced bar environment serving alcohol and other beverages to customers. Handled cash and payments, closed the bar at the end of the night, and delivered customer service.

PTCB National Certification (pharmacy technician) obtained in February 2014 and ongoing as of the provided date.

BSc (Honors) in Animal Science at Nottingham Trent University, with coursework including Animal Health and Disease, Nutritional Biochemistry, Mammalian Anatomy and Physiology, and Zoo Animal Management and Wildlife.

FdSc in Animal Studies at Nottingham Trent University, with coursework including Reproductive Genetics and Breeding, Animal Behavior, and Animal Nutrition.

High school education at American Community School, UAE, culminating in a High School Diploma.