Nicole Sportelli
@nicolesportelli
Experienced pharmacy technician and supervisor focused on customer service and growth in insurance and healthcare.
United StatesWhat I'm looking for
I am a dedicated pharmacy technician and former shift supervisor with experience across retail pharmacy, veterinary care, manufacturing, and dietary services.
I handle prescription processing, insurance verification, and patient communication while maintaining strong typing and computer skills; I regularly answer phones, resolve customer issues, and assist patients with coverage questions.
As a shift supervisor I oversaw store operations, resolved problems in the manager’s absence, and ensured customer needs were met responsibly; I also assisted veterinary teams with restraint, sample preparation, and medication tasks.
I am seeking a steady role where I can expand my knowledge of insurance and healthcare processes, contribute reliable customer service, and grow within a supportive team.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
CVS Pharmacy
Aug 2023 - Present (2 years 2 months)
Process prescription transactions and assist customers by phone and in-person, coordinating with insurance to secure coverage and resolve issues.
Shift Supervisor / Pharmacy Technician
CVS Pharmacy
Oct 2017 - Jan 2021 (3 years 3 months)
Supervised store operations and resolved issues in managers' absence while filling prescriptions and assisting customers, maintaining knowledge of medications and insurance.
Vet Assistant / Receptionist
A Pets Friend Animal Hospital
Apr 2017 - May 2017 (1 month)
Assisted with client scheduling and check-ins, restrained animals for exams, supported annual check-ups, and processed lab submissions and prescriptions.
Manufacturing Technician
PGT
Oct 2016 - Apr 2017 (6 months)
Worked across the production line to assemble, clean, and package windows to ensure quality control and on-time shipments.
Kennel Technician / Vet Assistant
Toledo Blade Animal Clinic
Aug 2016 - Nov 2016 (3 months)
Supported veterinary procedures through animal restraint, prepared and read cytologies and samples, and maintained sanitized kennels and boarding care.
Kennel Technician
Brandt Veterinary Clinic
Sep 2015 - Jun 2016 (9 months)
Assisted technicians with restraints and sample preparation, monitored animals for health changes, and provided grooming and boarding care.
Dietary Aide
Venice Regional Medical Center
Aug 2014 - Jul 2015 (11 months)
Collected patient meal orders per dietary restrictions, coordinated with dietitians, delivered meals, and updated patient diet records.
Education
Degrees, certifications, and relevant coursework
Venice High School
High School
2009 - 2012
Attended Venice High School in Venice, FL from 2009 to 2012.
Sun-coast Career Center
GED Diploma, GED
Obtained GED Diploma from Sun-coast Career Center in Venice, FL in 2012.
Availability
Location
United StatesAuthorized to work in
Job categories
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