Open to opportunities

Ali W

@aliw

Message

I am a dependable pharmacy technician and telehealth support specialist.

United States

Message

What I'm looking for

I seek a hands-on role in pharmacy or telehealth QA that prioritizes accuracy, patient-centered service, teamwork, cross-training, and opportunities for clinical and operational growth.

I am a Criminal Justice graduate with hands-on experience in pharmacy operations, telehealth support, quality assurance, and customer-facing roles. I perform medication filling, register operation, cycle counts, batch record organization, telehealth patient-order troubleshooting, and handle customer complaints with diligence and care.

I am organized, team-oriented, and detail-driven, combining medication knowledge, photography experience, and animal-care skills to solve problems and support clients. I look for roles that value accuracy, clear communication, and opportunities to grow in clinical operations or telehealth quality assurance.

Experience

Work history, roles, and key accomplishments

Current

Telehealth Support / QA

Current

Boothwyn Compounding Pharmacy

Apr 2025 - Present (4 months)

Provide telehealth support and quality assurance for patient orders, process replacements, resolve customer complaints, and organize and sort batch records to maintain compliance.

Telehealth Quality Assurance Order Processing Customer Service Documentation

Current

Pharmacy Technician

Current

CVS Pharmacy

Nov 2024 - Present (9 months)

Fill medications, operate the register, perform cycle counts, and organize stock to support efficient pharmacy operations and customer service.

POS Operation Inventory Management Cycle Counts Customer Service

Customer Service Representative

Harleysville Veterinary Hospital

Jul 2023 - Nov 2024 (1 year 4 months)

Managed scheduling, money handling, and front‑desk customer service while assisting with animal care, medication knowledge, and clinic maintenance.

Scheduling Customer Service Animal Care Clinic Operations Communication

Education

Degrees, certifications, and relevant coursework

University of Delaware

Bachelor of Science, Criminal Justice

2019 - 2023

Grade: 3.4 GPA

Activities and societies: Photographer for The Environmental Justice Project; fostered adult cats.

Bachelor of Science in Criminal Justice with a minor in Psychology; graduated May 2023 with a 3.4 GPA.

North Penn High School

High School Diploma, General Studies

2015 - 2019

Grade: 3.6 GPA

Activities and societies: Defensive specialist on the volleyball team for three years; participated in numerous clubs.

Graduated with a High School Diploma in June 2019 with a 3.6 GPA and ranked in the top 20th percentile; three-year defensive specialist on the volleyball team and active in multiple clubs.