Marlene Castro

Filled and labeled prescriptions with accuracy and efficiency, preparing medications for pharmacists to verify. Packed deliveries for couriers or mail drivers and supported inventory receiving, scanning, and shelf stocking to keep records up to date.

Assisted members with prescription claims and helped set up orders for mailing. Handled a constant flow of customer calls with minimal wait times, provided coverage guidance, and escalated major issues to supervisors.

Processed, filled, and filed prescriptions by printing labels and updating pet profiles. Maintained a sanitary pharmacy environment, managed restocking and expiration dates, coordinated with veterinary staff and pet owners for pickup readiness, and faxed medication requests when needed.

Assisted members with prescription claims and helped set up orders for mailing. Answered high-volume inbound calls, provided coverage information about products and services, resolved inquiries professionally, and escalated major issues to a supervisor.

Supported pharmacists by filling prescriptions and addressing patient questions related to medications and pharmacy services. Processed third-party billing claims with prior authorization support, managed medication stock and inventory records, and handled customer needs via phone and in person.

Assisted customers with placing orders and coordinated fulfillment by forwarding orders to the warehouse. Operated a cash register for cash, check, and card transactions with strong accuracy, while greeting customers and supporting front-lane merchandising and organization.

Processed POS payments including cash, check, and credit card transactions while assisting with product selection and upselling. Maintained store appearance by restocking and straightening displays and racks and responding promptly to customer needs.

Led cashier operations by processing cash and card purchases and returns and maintaining accurate drawer counts at the start and end of shifts. Communicated with customers and team members to resolve issues quickly, and trained and mentored new cashiers to improve performance.

Activities and societies: Clinical rotations (240 hours) at Omnicare/Walgreens: processed/filled/filed prescriptions, created labels, updated patient profiles, non-sterile compounding, inventory control, pulled expired/hazardous meds, verified invoices and insurance benefits.

Completed pharmacy technician training at Pima Medical Institute with 240 hours of clinical rotations, including processing, filling, and labeling prescriptions and supporting inventory control.

Earned a high school diploma at Del Sol High School in Las Vegas.