Brooke Spencer

Serves as a central point of contact for Long Term Care and Hospice facilities, taking verbal prescriptions, processing orders, and building patient profiles in Framework LTC. Creates reference documents to streamline workflow.

Managed incoming calls from long term care facilities, processed refill requests, and coordinated medication deliveries. Sorted and routed high volumes of incoming faxes to appropriate departments.

Received and verified daily store and pharmacy deliveries, maintained pricing and stock levels, and ordered supplies. Coordinated pharmacy and store team for audits and inventory events.

Handled technical support calls, triaged IT issues, and created support tickets via Zendesk. Managed a team of 7 Triage Technicians and 1 Queue Monitoring technician, and assisted in training new technicians.

Assisted customers with product selection and handled transactions at the cash register. Maintained sales floor organization and visual presentation.

Prepared sterile IV and chemotherapy medications in compliance with USP 797 standards and prepared for USP 800 implementation. Trained new staff on pharmacy operations and aseptic techniques, and managed inventory of chemotherapy medications.

Started as a front end cashier and cross-trained in Photo, Beauty, and Pharmacy departments, obtaining Missouri Pharmacy Technician License. Supported all departments to ensure customer satisfaction and patient safety.

Maintained hygiene and sterilization standards, created tattoo designs and stencils under supervision, and managed front desk operations including record keeping and appointment scheduling.

Assisted guests in creating custom stuffed animals, operated the register, and maintained a clean and organized sales floor.

Attained Chemotherapy Certification in April 2017.

Attained Sterile Products Certification in April 2017.

Attained Pharmacy Technician Certification in December 2016.

Graduated with a high school diploma in May 2013.

Licensed as a Pharmacy Technician in Missouri.