Open to opportunities

Stef R

@stefr

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I’m a Digital Support Officer using Power BI and PowerApps to deliver KPI reporting and digital skills training.

United Kingdom

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What I'm looking for

I’m looking for a role where I can use Power BI/PowerApps to turn data into clear KPIs, support customers with practical digital skills, and work with a team that values accessibility, continuous learning, and strong communication.

I’m a dynamic, people-first professional who combines customer service experience with practical IT and data support to create positive outcomes. I consistently apply clear communication and stakeholder collaboration to help customers access the right services and tools.

In my current role as a Digital Support Officer, I extract, analyse, and report data to produce monthly KPI reports using Power BI and PowerApps. I also deliver digital skills training and support, and I manage Digital Device Scheme allocations monitored through Flexi-grant and PowerApps.

I’m proud to support accessible, confidence-building technology use. Through Digital Champion and assistive technology roles, I help people build practical digital skills and use assistive tools such as Fusion Scientific, JAWS, ZoomText, OrCam, and VoiceOver, while maintaining accurate records and databases (including NHS database S1).

Before moving deeper into digital support, I built a strong foundation in customer-focused compliance and operations, including AML/KYC-related processes using tools like Microsoft Excel, Outlook, Oracle, Lotus Notes, and World-Check One Thomson. I’m now excited to keep growing through my ongoing learning in Power BI data analysis and IT project management.

Experience

Work history, roles, and key accomplishments

Current

Housing Officer (Bank)

Current

Royal National Institute of the Blind (RNIB)

May 2021 - Present (5 years 3 months)

Signpost tenants to relevant services to support independent living. Maintain accessible records and provide training, including sight inspections and reporting maintenance issues to facilities.

Tenancy Support Customer Service Signposting Services Supported Living Record keeping Tenant Training Maintenance Fault Reporting

Digital Support Officer

Clarion Futures

Feb 2025 - Jun 2026 (1 year 4 months)

Extract and analyse data to produce Power BI/PowerApps monthly KPI reports, and deliver digital skills training and customer support. Manage the Digital Device Scheme allocations and maintain digital support records and databases.

Power BI Data Analysis KPI Reporting Digital Skilling Customer Support Digital Device Scheme Allocation Flexi Grant Volunteer Support Record keeping Database Management

Digital Champion Volunteer

Clarion Digital Future

Sep 2024 - Feb 2025 (5 months)

Assist residents and the community to build digital skills for using mobile phones, tablets, and computers independently. Support CV preparation and online job searches, and help keep Windows operating systems up to date on Jobs Plus computers.

Digital Skilling Online Job Search Support

Assistive Tech & Accessibility Support

St Christopher’s Hospice

Jan 2023 - Feb 2025 (2 years 1 month)

Facilitate clients’ access to information and support a safe working environment. Input relevant information into the NHS database S1 and assist with assistive technology software for visually impaired users.

client support NHS Database S1 Data Entry Assistive Technology Support Fusion Scientific JAWS

Assistive Tech & Accessibility Support PT

Royal National Institute of the Blind (RNIB)

Sep 2021 - Sep 2022 (1 year)

Facilitate access to information for sight-impaired employees and support a safe working environment. Provide ongoing assistance and accessibility support in the workplace.

Customer Support

Safe Deposit Custodian (Risk)

Selfridges

Oct 2018 - Sep 2021 (2 years 11 months)

Manage secure deposit box appointments, maintain and update contracts, perform credit verifications, and process customer payments. Use Excel/Outlook/Oracle/Lotus Notes and World-Check One to support PEP identification and AML/KYC compliance with Finance and Legal.

Contract Management Credit Checks Excel Outlook Oracle Lotus Notes World Check PEP Screening AML KYC Compliance KYC

Concierge Specialist & Info Desk

Selfridges

Oct 2017 - Sep 2018 (11 months)

Engage customers confidently, identify needs, and provide expert, bespoke service. Handle customer feedback and complaints effectively in line with company policy.

Customer Service Complaint Handling Stakeholder Communication

Sales Associate

Selfridges

Oct 2010 - Sep 2017 (6 years 11 months)

Provide personalised service to match products to customers based on expertise and experience. Demonstrate product knowledge and coordinate with Brand Specialists and Service Managers to deliver customer experiences.

Retail Sales Product Knowledge Customer Service Service Manager