Stefan S
@stefans
Experienced General Manager with a strong background in IT support.
What I'm looking for
As a dedicated General Manager with over five years of experience in the food service industry, I have honed my skills in managing operations, enhancing customer satisfaction, and leading diverse teams. My tenure at Simon Tacos has been marked by significant achievements, including reducing payroll discrepancies and improving staff retention through effective training and scheduling. I take pride in delivering exceptional customer service and ensuring high health inspection scores through rigorous quality assurance protocols.
Prior to my role in management, I worked as an IT Support Technician at Apple, where I provided technical support for a range of devices and ensured minimal downtime for customers. My ability to diagnose complex issues and deliver personalized training has contributed to increased customer loyalty. I am passionate about leveraging my technical skills and management experience to drive operational excellence and foster a positive work environment.
Experience
Work history, roles, and key accomplishments
General Manager
Simon Tacos
Dec 2020 - May 2025 (4 years 5 months)
Managed weekly payroll and ensured accurate processing for all employees, reducing pay discrepancies and increasing staff satisfaction. Developed and maintained efficient employee schedules, balancing labor costs with peak service needs.
Genius - IT Support Technician
Apple
Jan 2018 - Oct 2020 (2 years 9 months)
Delivered in-person technical support and troubleshooting for Apple hardware, software, and OS-level issues, ensuring minimal downtime. Diagnosed and repaired complex device issues across MacBooks, iPhones, iPads, and Apple Watches, consistently meeting service quality benchmarks.
Geek Squad Agent
Best Buy
Aug 2015 - Dec 2017 (2 years 4 months)
Diagnosed and resolved hardware and software issues for a wide range of consumer electronics, including laptops, desktops, and mobile devices. Provided personalized tech support and repair services, maintaining a high level of customer satisfaction and trust.
Education
Degrees, certifications, and relevant coursework
Northeastern Illinois University
Associate of Arts, Computer Science
Completed an Associate of Arts degree with a focus on Computer Science. Gained foundational knowledge in various aspects of computing.
Availability
Location
Authorized to work in
Job categories
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