Open to opportunities

Cameron Donovan

@camerondonovan

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Customer-focused general manager with IT support expertise and operations leadership.

United States

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What I'm looking for

I’m seeking a role where I can combine operations leadership and IT support, drive customer experience improvements, mentor staff, and contribute to a compliant, growth-oriented team culture.

I am an experienced general manager and customer service specialist who combines operations leadership with hands-on IT support. I reliably manage day-to-day retail and event operations, maintain regulatory compliance, and build vendor relationships to optimize procurement and sales.

I have delivered technical support across organizations—troubleshooting hardware and software, producing diagnostic tools, and documenting processes—while also training and supervising staff to raise service quality. I have created financial reports, managed budgets, and used data to inform strategies that improved customer experience and increased revenue.

I bring a proven track record in high-volume, fast-paced environments from retail to large-scale events, and I’m committed to clear communication, regulatory adherence, and continuous improvement to help teams succeed.

Experience

Work history, roles, and key accomplishments

Current

Inventory Manager

Current

GTI LLC, RISE Bethesda

Jan 2024 - Present (1 year 9 months)

Manage retail inventory and patient education in a regulated cannabis retail environment, ensuring compliance with state regulations and maintaining store presentation and stock levels.

Inventory Management Compliance Customer Education Staff Training Retail Operations Microsoft Excel

Customer Experience Concierge

Encore Global

Jan 2023 - Jan 2024 (1 year)

Supported large-scale events by planning onsite equipment setups, monitoring guest experience, and troubleshooting networking and AV equipment to ensure successful conferences and conventions.

event support Troubleshooting Client Relations Logistics

Lead Network Technician

Encore Global

Jan 2023 - Jan 2024 (1 year)

Led preparation, testing, and maintenance of networking equipment for events and resolved high-stakes technical issues to maintain service continuity during conventions.

Equipment Maintenance Troubleshooting Event Technical Support Customer Support

General Manager

Salvera MD

Jan 2021 - Jan 2024 (3 years)

Managed daily retail operations including sales, inventory control, staff scheduling, vendor relations, and monthly financial reporting to drive sales and ensure regulatory compliance.

Operations Management Staff Training Inventory Control Vendor Management Financial Reporting Regulatory Compliance Sales Strategy

Information Systems Support Agent

Federation of State Boards of Physical Therapy

Jan 2019 - Jan 2020 (1 year)

Provided company-wide technical support, created training manuals, tracked IT ticket metrics in Excel, and performed hardware/software installations and diagnostics.

IT Support Troubleshooting Technical Documentation Excel Ticketing Diagnostics

Tech Support Agent

District Photo Inc.

Jan 2018 - Jan 2019 (1 year)

Delivered technical assistance for printing systems and office IT, handled order correspondence, and trained new staff on technical and customer-service procedures.

Technical Support Printer Copier Maintenance Customer Support Training order fulfillment

Processor / Tech Support Agent

District Photo Inc.

Jan 2018 - Jan 2019 (1 year)

Delivered technical assistance for printing and office systems, handled order fulfillment communications, provided onsite printer support, and trained new employees on technical and interpersonal procedures.

Technical Support Print Systems order fulfillment Onsite Support Windows Customer Service Staff Training

Education

Degrees, certifications, and relevant coursework

University of Maryland, College Park

Bachelor of Arts, Communications

Grade: 3.25

Activities and societies: Customer service excellence, IT support and troubleshooting, operations management, staff training and supervision, proficiency with Microsoft Excel

Completed a Bachelor of Arts in Communications with coursework and experience in IT support, operations management, and customer service; graduated May 2021 with a 3.25 GPA.