Stefan Louden

Lead a global cross-functional team of 15 across a portfolio of 20+ clients, owning program governance, resource strategy, and delivery performance. Developed a global resource/cost calculator for forecasting and budgeting and serve as the primary EU representative for client-led audits and SOP compliance.

Led large-scale multi-region programs for enterprise clients globally, delivering over $1M in incremental revenue through operational improvements and service expansion. Implemented global resource and cost frameworks improving efficiency by 40%, while owning governance, risk management, and audit readiness.

Reviewed and advised on protocol and user requirement specifications for multiple IRT vendors and managed IRT configurations using supply chain management software. Provided real-time inventory monitoring and support for time-critical COVID-19 trials while tracking scope, timelines, and budget deliverables for global customers.

Managed a global support and delivery function including performance, budgeting, and workforce planning. Led strategic account delivery for major European clients and contributed to product development and go-to-market initiatives, delivering operational improvements through automation and process redesign.

Developed a patient transfer process that reduced critical findings to zero while maximizing revenues. Owned study maintenance procedures across sites, users, data, and inventory and created/reviewed global site materials to support clinical trial coordination.

Grade: 2.1

BSc (Hons) in Economics and Finance at Queen's University Belfast, completed from 2008 to 2011, achieving a 2.1.