Open to opportunities

Stefania Candela User

@stefaniacandelauser

I’m a fintech customer support specialist who resolves complex issues fast—direct deposits, disputes, and refunds—with clear communication.

Colombia

Message

What I'm looking for

I’m looking for a fast-paced fintech support role where I can resolve complex customer issues via chat/phone/email, handle disputes and missing-funds cases, and drive retention with clear communication and customer-first problem solving.

I’m a Fintech Customer Support Specialist with over 2 years of experience providing chat support for U.S.-based customers. I handle direct deposits, tax refunds, SSI/SSA-related support, peer-to-peer transfers, missing funds investigations, and transaction disputes—always focused on accurate, efficient resolutions.

I’ve supported customers with payment processing questions, transaction timelines, account balances, account maintenance, and account closure requests. I’m also experienced in dispute filing, card replacement requests, merchant blocks, and refund processing education, and I bring strong problem-solving, empathy, and communication to deliver excellent customer experiences in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Fintech Customer Support Specialist

TaskUs

Dec 2025 - May 2026 (5 months)

Provided chat-based support for fintech customers, resolving issues involving direct deposits, tax refunds, SSI/SSA benefits, peer-to-peer transfers, and missing funds investigations. Helped customers with disputes, card replacement requests, merchant blocks, and account closure requests while guiding them through account-related processes.

Chat Support Fintech Customer Support Direct Deposit Tax Refunds Missing Funds Investigations Card Replacement Customer Retention

Fintech Customer Support Specialist

Foundever

Sep 2024 - Nov 2025 (1 year 2 months)

Delivered chat-based fintech customer support, handling inquiries related to direct deposits, tax refunds, peer-to-peer transfers, missing funds, transaction disputes, and account balances. Investigated transaction discrepancies and processed disputes, merchant blocks, card replacements, and account closures while educating customers on timelines and platform features.

Chat Support Fintech Support Direct Deposit Tax Refunds Missing Funds Investigations Merchant Blocks Card Replacement Account Closures

Shipping & Delivery Support Associate

Amazon

Apr 2024 - Jul 2024 (3 months)

Supported customers and delivery drivers via phone, chat, and email, resolving package tracking issues, delivery concerns, refunds, replacements, and order-related inquiries. Maintained high customer satisfaction by providing timely and accurate solutions.

Customer Support Phone Support Chat Support Email Support Delivery Support Order Inquiries Customer Satisfaction

Retention Specialist

Teleperformance

Oct 2022 - Apr 2023 (6 months)

Assisted customers with billing inquiries, account concerns, and service cancellation requests using empathy and active listening. Applied retention strategies to identify customer needs and provide suitable solutions, including handling challenging interactions to improve retention outcomes.