Laura Lizcano

I am a bilingual Customer Management and Education Specialist with over three years supporting global companies such as Meta, Blackboard, and Cash App. I combine technical troubleshooting with empathetic client engagement to resolve complex inquiries across chat, email, and ticketing systems.

At Cash App I specialized in fraud and dispute resolution, applying compliance protocols and investigative rigor to protect customers and maintain trust. I delivered accurate, secure, and timely outcomes while handling sensitive information with care.

In EdTech roles I supported students and faculty on Blackboard and other LMS platforms, ensuring seamless access and strong learning experiences through practical guidance and technical problem-solving. My background also includes optimizing digital advertising campaigns and advising businesses on Meta platforms.

I am currently pursuing a Bachelor's in Social Sciences and am passionate about leveraging technology, data-driven approaches, and customer experience strategies to improve engagement and educational outcomes.