stefan durmic

I build strong customer relationships through digital sales and hands-on customer success work. In my freelance remote role, I focused on supporting customers while keeping communication organized and effective.

Across production environments, I also bring a reliable, process-driven mindset. I worked as a Production Worker from 11/2018 to 11/2020 and again in later roles, strengthening my consistency, attention to detail, and ability to follow structured procedures.

My toolkit includes MS-Office, CRM & Support Tools, and SAP knowledge—so I can manage customer information and support tasks efficiently. I’m comfortable with Data Entry and Content Moderation, which helps me keep records accurate and content aligned with requirements.

I’m bilingual and multilingual, with Serbian native and advanced English (C2), plus Russian (A2), which supports clear communication with diverse stakeholders. I bring a dependable work ethic and a service-focused approach to every task.