Stavros Bragiannis
@stavrosbragiannis
Computer Engineer delivering reliable application and technical support in Linux hosting and DNS.
GreeceWhat I'm looking for
I’m a dedicated Computer Engineer with a strong background in Application and Technical Support. I specialize in Linux-based environments, hosting, DNS, and domain management, with a focus on resolving complex issues quickly and accurately.
In my current role as an Application Support Consultant, I monitor, triage, and resolve incidents, service requests, and problems to ensure high application availability. I collaborate with infrastructure and development teams to diagnose and resolve escalated technical issues in European Commission project environments.
Previously, I delivered advanced technical support for hosting, DNS, and domain management services, maintaining exceptional customer satisfaction scores through effective troubleshooting. I’ve also provided frontline telecommunications support as a 1st Level Technical Support Agent, focusing on high first-contact resolution and careful escalation of complex issues.
Across my experience, I apply ITIL-based incident, problem, and change management practices within multicultural, multilingual settings. I bring a problem-solving mindset, strong service continuity focus, and a consistent commitment to customer experience.
Experience
Work history, roles, and key accomplishments
Application Support Consultant
European Commission
Feb 2025 - Present (1 year 2 months)
Provided external application support for European Commission environments by monitoring, triaging, and resolving incidents and service requests to maintain application availability. Collaborated with infrastructure and development teams to diagnose and resolve escalated technical issues using ITIL processes.
Customer Experience Associate
Team.blue
Sep 2023 - Feb 2025 (1 year 5 months)
Delivered advanced technical support for hosting, DNS, and domain management services, troubleshooting client issues to maintain high customer satisfaction. Partnered with cross-departmental teams to streamline workflows and improve overall client experience.
Provided frontline technical support for telecommunications services, handling customer issues and escalating complex cases to higher-level support. Followed up through resolution to support strong first-contact outcomes.
Freelance Hardware & Software Support
Self-Employed
Jan 2016 - Sep 2022 (6 years 8 months)
Provided on-site and remote hardware and software technical assistance for individual and business clients, resolving issues and optimizing system performance. Managed client support from troubleshooting through problem resolution.
Eshop Administrator
Self-Employed
Oct 2020 - Dec 2020 (2 months)
Administered and maintained an eCommerce platform, implementing updates and design improvements to enhance user experience and drive customer engagement.
Assistant Instructor
University of Patras
Jan 2019 - Dec 2019 (11 months)
Supervised laboratory sessions for electronic engineering and assisted instruction for Applied and Advanced Information Systems courses. Supported teaching topics including fintech and blockchain applications.
Education
Degrees, certifications, and relevant coursework
University of Patras
Master of Science in Computer Engineering and Informatics, Computer Engineering and Informatics
2016 - 2026
Pursuing a Master of Science in Computer Engineering and Informatics at the University of Patras from 2016 to 2026.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Job categories
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