Thomas Kapetanakis

Provide remote DevOps engineering support in a self-employed engagement, with a focus on troubleshooting, incident investigation and day-to-day operational support.

Supported Linux-based DevOps environments spanning CI/CD, containerization, infrastructure automation, monitoring and application operations. Worked with Kubernetes, Docker, Terraform, Ansible, Jenkins, Azure DevOps Server, and Atlassian Bamboo.

Supported application deployment, release activities and operational troubleshooting in Microsoft-oriented environments. Used Microsoft SQL Server and SQL Server Management Studio for deployment-related database work, validation and technical support.

Resolved technical incidents affecting iOS and macOS devices, guiding users through structured diagnosis and remediation. Worked in a high-volume support environment, strengthening customer communication, prioritization and structured problem-solving skills.

Pursued a degree in Applied Informatics and Multimedia, focusing on the application of information technology and multimedia systems.