Open to opportunities

staci caldwell

@stacicaldwell

Healthcare billing and coding specialist who streamlines claims, improves accuracy, and supports patients with technical precision.

United States

Message

What I'm looking for

I’m looking for a healthcare organization where I can own billing accuracy and claim resolution, partner with payers/clearinghouses, and use my EMR (Tebra) troubleshooting skills to improve compliance, efficiency, and patient outcomes.

I’m an Analytical and detail-oriented Healthcare Professional with over 20 years of experience spanning Medical Billing and Coding, Laboratory Operations, and Direct Patient Care. I bring a proven track record in streamlining claim resolution processes—reducing billing errors by 25% and enhancing operational efficiency.

In my roles with Tebra Technology and Prevent Clinic, I supported EMR/EHR billing workflows, resolved complex denials and rejections, and improved first-call resolutions through troubleshooting protocols and a billing system overhaul. I’m expert in EMR software (Tebra), Medicare Part D, and regulatory compliance, and I work closely with insurance providers and clearinghouses to resolve billing disputes quickly.

On the operations and clinical side, I’ve managed laboratory specimen preparation and urinalysis testing with a focus on accuracy, while also providing compassionate patient support as a CNA/Home Health Aide, including wound care coordination and medication management. I’m dedicated to improving patient outcomes through technical precision, HIPAA-aligned documentation, and calm, compassionate care.

Experience

Work history, roles, and key accomplishments

Current

Lab Technician

Current

Experia Healthcare

Jan 2026 - Present (5 months)

Manage labeling and preparation of testing equipment to ensure high-accuracy diagnostic results. Perform detailed specimen testing focused on urinalysis and laboratory compliance.

Urinalysis Labeling Of Specimens Quality Control HIPAA compliance

Customer Product Support Specialist

Tebra Technology

Jan 2022 - Jan 2024 (2 years)

Provided premium support for Tebra EMR Billing, resolving complex technical and billing issues for clients. Streamlined claim resolution workflows for denials and rejections and improved first-call resolutions through troubleshooting protocols during a billing system overhaul.

Tebra EMR Claim Rejections Troubleshooting Customer Support Regulatory Compliance

Healthcare Aide / CNA

Community Health & Veteran Care

Jan 2020 - Jan 2023 (3 years)

Provided home health and mobilization support for elderly and disabled veterans, including post-amputee care. Managed medication schedules, assisted with wound care nurse updates, supported ADLs, and used Hoyer lifts and durable medical equipment.

Home Health Care Wound Care Assistance Medication Management Durable Medical Equipment (Hoyer Lift)Patient Mobilization

Medical Biller and Coder

Prevent Clinic

Jan 2021 - Jan 2022 (1 year)

Maintained 100% accuracy in billing data by identifying and correcting errors to support regulatory compliance. Built a verification system that reduced billing errors by 25% and improved customer satisfaction.

ICD 10 CPT Coding Medical Billing Verification HIPAA compliance

Lab Technician

Green Fish

Jan 2018 - Jan 2022 (4 years)

Managed procurement for lab equipment and supplies, reducing wait times by 20%. Reduced hazardous waste by 40%, accelerated analysis speeds by 20% through improved specimen preparation, and mentored new technicians to increase team productivity by 25%.

Lab Procurement Urinalysis Laboratory Quality Control Mentoring Equipment Management