Stacey Atwell

Oversaw staff at the Couva and San Fernando offices, ensuring efficient operations and accurate documentation. Conducted quality assurance checks to maintain compliance with head office standards and performed site visits to register individuals in squatting areas for starter home eligibility.

Administered examinations and ensured adherence to testing protocols. Maintained a secure and fair testing environment for all candidates.

Served as the primary contact for customer plumbing reports, organizing dispatch teams for repairs and liaising with plumbers and clients. Prepared weekly reports on job status, managed invoicing, and tracked service vehicles to optimize resource allocation.

Managed daily operations at the Chaguanas Branch, ensuring the safety of staff and customers while improving customer relationship management. Assisted customers with accounting queries and technical aspects of Digital TV service, and coached customer service representatives.

Provided quality account management for ten top-grossing accounts, resolving concerns regarding chargebacks, claims, and cancellations to ensure high retention and satisfaction. Analyzed client accounts, distributed results to Senior Management for decision-making, and trained new employees.

Developed and enforced company HSSE policies with management and staff. Conducted evacuation drills and ensured compliance with health, safety, security, and environmental standards.

Monitored traffic flow and identified areas for improvement. Collected data on traffic patterns to inform infrastructure planning.

Currently pursuing the NEBOSH National Diploma in Occupational Health and Safety. Completed Unit C: Workplace and workplace equipment safety, Unit B: Hazardous Substances in the workplace, and Unit A: Management of Health and Safety.

Currently pursuing a Bachelor of Science degree in Occupational Health and Safety.

Grade: Pass

Completed and received certification in the NEBOSH General Certificate, achieving passes in NGC1, NGC2, and NGC3.

Completed certifications in Occupational Safety and Health Standards for the General Industry and Construction Industry.

Received certification in Bloodborne Pathogens, First Aid, and Cardiopulmonary Resuscitation.

Completed a Functional English Course.

Completed training in Professional Telephone Techniques.

Successfully completed Telemarketing Training, covering professionalism, self-control, dealing with difficult customers, and closing sales over the phone.

Completed the Caribbean Examination Council (CXC) examinations in English, History, Principles of Business, Principles of Accounts, and Office Procedures.