AKAmit Kishor
@amitkishor1
Experienced Technical Consultant specializing in Network Security and Firewalls.
IndiaWhat I'm looking for
I am a self-driven professional with nearly 13 years of extensive experience in Network Security and Architecture. My journey has been marked by a commitment to excellence in troubleshooting and resolving complex network issues, ensuring that service level agreements are honored and customer satisfaction is achieved. I have successfully designed and implemented network solutions from scratch, demonstrating my ability to lead projects and deliver results.
Throughout my career, I have worked with various firewall platforms including PaloAlto, Fortinet, and Checkpoint, gaining hands-on experience in managing network security operations. My role as an Architect at Carl Zeiss has allowed me to refine my skills in design, configuration, and migration of network systems while collaborating with cross-functional teams to enhance network performance and security. I am passionate about leveraging my expertise to drive innovation and improve organizational efficiency.
Experience
Work history, roles, and key accomplishments
Architect - Network Security & Operations
Carl Zeiss (Bangalore) India Pvt. Ltd.
Apr 2022 - Present (3 years 3 months)
Designed, configured, and migrated network security features, maintaining High-Level and Low-Level Design diagrams. Managed a diverse range of security products including Zscaler, PaloAlto, FortiGate, Checkpoint, and Cisco ASA firewalls.
TAC Escalation Engineer
Zscaler Inc. India Pvt. Ltd.
Feb 2019 - Present (6 years 5 months)
Managed and drove escalated cases from L1, L2, and L3 TAC Engineers, troubleshooting customer-reported issues and replicating environments in the lab. Acted as a customer advocate, ensuring timely problem resolution and gaining in-depth knowledge of customer network infrastructure.
Palo Alto TAC Engineer - Tier II
Iopex Technologies Pvt. Ltd.
May 2017 - Present (8 years 2 months)
Managed tickets via calls and emails for Palo Alto firewalls, providing resolutions based on SLA. Implemented, administered, and troubleshooted network infrastructure devices including firewalls, routers, switches, and wireless access points.
TAC Enterprise Analyst
DELL SONICWALL TAC Team
Jun 2015 - Present (10 years 1 month)
Provided technical support as a TAC Enterprise Analyst for DELL SONICWALL products. Assisted customers with complex network security issues and ensured timely resolution.
Network Engineer
DELL SONICWALL TAC Team
Dec 2014 - Present (10 years 7 months)
Worked as a Network Engineer, focusing on network infrastructure and security for DELL SONICWALL. Contributed to the resolution of customer technical issues.
Associate NOC Engineer
Support.Com
Apr 2012 - Present (13 years 3 months)
Served as an Associate NOC Engineer, monitoring network performance and responding to incidents. Ensured network stability and availability for clients.
L1 Support Engineer
Honeywell Technology Solutions
Oct 2011 - Present (13 years 9 months)
Provided L1 support, addressing initial customer inquiries and technical issues. Escalated complex problems to higher-tier support teams.
Education
Degrees, certifications, and relevant coursework
Ramakrishna Krishna Mission Vidyapith
10th Standard, General Studies
Completed 10th Standard education. Developed fundamental academic skills and knowledge.
Ramakrishna Krishna Mission Vidyapith
12th Standard, General Studies
Completed 12th Standard education. Focused on core subjects to prepare for higher education.
Gogte Institute of Technology
B.E., Information Technology
Completed a Bachelor of Engineering in Information Technology. Gained foundational knowledge in IT principles and practices.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Amit?
You can contact Amit and 90k+ other talented remote workers on Himalayas.
Message AmitFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
