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@srikanthcho
I am a cloud-focused AWS developer specializing in contact center solutions, serverless APIs, and automation.
United StatesI am a cloud and AWS-focused developer with around seven years of experience designing and delivering contact-center, serverless, and integration solutions.
I have designed and implemented Amazon Connect contact flows and Amazon Lex chatbots, built serverless APIs with AWS Lambda and API Gateway, and provisioned infrastructure using Terraform, CloudFormation, and CDK across multi-account environments. I developed microservices using Spring Boot, Node.js, and Python FastAPI, and automated CI/CD pipelines with Jenkins and GitLab to improve deployment reliability and speed.
I prioritize automation, observability, and secure scalable architectures and collaborate closely with product and operations teams to deliver customer-focused systems. I am motivated to lead architecture and migration efforts, improve developer velocity, and mentor teams while delivering measurable business value.
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Work history, roles, and key accomplishments
Optum
Feb 2022 - Present (3 years 9 months)
Designed and implemented Amazon Connect contact flows, Lex chatbots, and serverless integrations (Lambda, API Gateway, Step Functions) to migrate contact center capabilities to AWS and automate workflows. Automated CI/CD and infrastructure deployment with CDK/Terraform and improved monitoring and troubleshooting using CloudWatch and Splunk.
State Farm
Nov 2019 - Jan 2021 (1 year 2 months)
Built cloud-based contact center solutions using Amazon Connect, Lex, Lambda, and DynamoDB, automating IVR and claim-number recognition workflows to reduce live-agent load. Migrated Cisco/Genesys call flows, developed Lambda/Step Functions for orchestration, and implemented CI/CD and monitoring for reliable deployments.
Catholic Health Initiatives
Jan 2019 - Nov 2019 (10 months)
Migrated legacy Avaya contact center workflows to AWS, automated contact flow deployments and call recording lifecycle management, and deployed CI/CD pipelines using Jenkins and Kubernetes. Implemented centralized logging and monitoring (CloudWatch, Splunk) and provisioned infrastructure via Terraform for scalable, repeatable deployments.
Degrees, certifications, and relevant coursework
WUMaster's in Information Assurance, Information Assurance
Master's in Information Assurance from Wilmington University.
OUBachelor's in Computer Science, Computer Science
Bachelor's in Computer Science from Osmania University.
Software and tools used professionally
AWS CLI
Splunk
AWS Glue
Amazon Connect
D3.js
Amazon Lex
AWS IAM
Microsoft Azure
AWS Step Functions
GitHub
GitLab
Bitbucket
Kubernetes
kubernetes-deploy
Docker Swarm
Jenkins
DB
MySQL
PostgreSQL
MongoDB
Gmail
Node.js
Spring Boot
Okta
Terraform
Visual Studio
IntelliJ IDEA
Jira
Gradle
Backbone.js
JavaScript
HTML5
Java
JSON
Perl
PowerShell
XML
Log4j
Kafka
Grafana
Kibana
Ubuntu
Debian
CentOS
Linux
Windows
Google Workspace
GraphQL
Ansible
AWS Lambda
Serverless
Amazon RDS
JUnit
sso
NGINX
Apache Tomcat
Avaya
Hudson
Genesys
SQL
AWS AppSync
React Router
United StatesYou can contact Srikanth and 90k+ other talented remote workers on Himalayas.
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