Sreetama Basu

Delivered GA rollout of an AI-driven asset-scoring model to all 2,004 customers in two phases, coordinating data hierarchy setup and SRE/DBRE validation. Owns go/no-go release readiness for seven production ML models and built GenAI tooling to reduce manual reporting effort.

Lead Program Manager for Rufus, Amazon's AI shopping assistant, from ideation to GA rollout. Led end-to-end product launch management for consumer technology portfolios including Alexa, Amazon Music, Prime Video, Appstore, and Echo devices, and delivered agentic AI localization of help content across 36+ languages saving $1.5M in vendor cost.

Managed Amazon Retail, Technical Consumer Devices (TCD), and MessageUs teams at Tech Mahindra as an Amazon partner site, supporting Amazon's e-commerce customer operations. Led Agile implementation of automation and standardization programs across three operational sites, achieving 12% SLA improvement and 100% compliance with process and control standards.

Managed Amazon Retail, Technical Consumer Devices (TCD), and MessageUs teams for Amazon, supporting e-commerce customer operations at scale. Drove process optimization and Lean operations for large-scale service delivery, achieving 9% FCR improvement and 6% AHT reduction through root-cause analysis and workflow redesign.

Drove process excellence, quality assurance, and FMEA risk-model implementation across operational workflows.

Grade: 8.9 CGPA

Pursued a Bachelor of Technology in Electronics & Telecommunication with a CGPA of 8.9.