Open to opportunities

Sree Sumanth Chowdary Yarlagadda

@sreesumanthchowdaryy

Message

Experienced Client Service specialist with a demonstrated history of Team Management.

India

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and a collaborative team environment.

I am an experienced Client Service specialist with a strong background in Team Management within the internet industry. My role as a Senior Project Coordinator at Solera Inc. has honed my skills in client handling and project management, where I successfully manage multiple projects, ensuring timely delivery and accuracy in processing sales orders and spare parts requests.

Throughout my career, I have demonstrated adaptability and a keen ability to learn new technologies quickly. My previous experience as a Grading Specialist at Apple Development Center allowed me to leverage my analytical skills to evaluate language usage and provide valuable feedback to improve processes. I take pride in my ability to resolve onsite installation issues and track invoices effectively, contributing to overall operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Sr. Project Coordinator

Current

Solera Inc.

Dec 2021 - Present (3 years 9 months)

As a Senior Project Coordinator, I manage clients and multiple projects, including order management, decommissioning, and add-ons. I create vendor work orders consistent with contract details and planned delivery schedules, ensuring accurate lead times.

Project Coordination Order Management Vendor Management Client Management Risk Mitigation

Grading Specialist 2

Apple Development Center

Nov 2019 - Present (5 years 10 months)

As a Grading Specialist, I transcribed and annotated audio files, evaluating Siri's responses and language usage from opted-in customers. I leveraged in-house tools for building models to extract and verify information from content.

Transcription Annotating Data Analysis Machine Learning Algorithms

Senior Specialist, Fraud

Synchrony Financial

Apr 2019 - Present (6 years 5 months)

As a Senior Specialist, Fraud, I manually reviewed accounts in specialized queues and ad-hoc reports to mitigate synthetic ID and malicious customer activities. I minimized fraud losses through effective case reviews and treatment execution, including manual letter creation.

Fraud Detection Risk Mitigation Case Management

Selling Partner Support Associate

Amazon Development Center

Dec 2016 - Present (8 years 9 months)

As a Selling Partner Support Associate, I gained expertise in Seller Fulfilled Prime, handling issues in an ambiguous environment and liaising with cross-functional teams for expedited resolutions. I assisted leadership by auditing over 100 reported issues on SAFE-T Claims and contributed to a 25% increase in the team's ticket creation compliance.

Cross Functional Collaboration Data Analysis Tableau

Education

Degrees, certifications, and relevant coursework

Guru Nanak Business School

Bachelor in Business Administration (BBA), Business Administration

2013 - 2016

Grade: 63%

Graduated with a Bachelor in Business Administration (BBA) from Guru Nanak Business School, achieving a percentage of 63%. The curriculum covered various aspects of business management.

Sri Gayatri Junior College

10+2 (Intermediate), MPC (Mathematics, Physics, Chemistry)

2011 - 2013

Grade: 72%

Completed 10+2 in MPC (Mathematics, Physics, Chemistry) through Sri Gayatri Junior College with a percentage of 72%. This program focused on core science subjects.