@sreenathgopinath
Operations Officer at WallStreetExchangeCentreLLC managing cross-border payments, CBUAE reporting, and transaction reconciliation.
United Arab EmiratesAt WallStreetExchangeCentreLLC, I monitored and validated transactions across branches, managed partner settlements, and handled CBUAE regulatory reporting. I also conducted KYC reviews and escalated unusual transactions under AML/CFT requirements.
Earlier, I supported operations, compliance documentation, complaint resolution, and customer service at WallStreetExchangeCentreLLC. My work has included daily reconciliation, GPSSA pension activities, MIS reporting, and process improvements.
Work history, roles, and key accomplishments
Wall Street Exchange Centre LLC
Mar 2023 - May 2026 (3 years 2 months)
Monitored and validated high-volume transactions across branches, ensuring timely processing and settlement. Managed CBUAE regulatory reporting, KYC reviews, and reconciliation, while coordinating with partners and internal teams to resolve operational issues.
Wall Street Exchange Centre LLC
Jul 2019 - Feb 2023 (3 years 7 months)
Handled day-to-day operations and workflow improvements across departments. Managed CBUAE portal transactions and responded to regulatory queries, while maintaining operational documentation and supporting KYC/EDD checks.
Wall Street Exchange Centre LLC
Jan 2019 - Jun 2019 (5 months)
Investigated and resolved customer complaints, service issues, and transaction disputes. Submitted daily, weekly, and monthly complaint MIS and regulatory reports, and uploaded complaint data to CBCMS.
Wall Street Exchange Centre LLC
Oct 2013 - Dec 2018 (5 years 2 months)
Handled customer inquiries via email and internal systems, ensuring timely communication. Prepared MIS reports, rejection reports, and account opening reconciliation files, and collected KYC documents.
Wall Street Exchange Centre LLC
Apr 2007 - Sep 2013 (6 years 5 months)
Handled customer inquiries, product information, and administrative support activities. Managed KYC document collection and coordinated with banks for account processing, while resolving service complaints and updating customer records.
Degrees, certifications, and relevant coursework
MBA, Human Resource Management
MBA in Human Resource Management.
MA, English Literature
Master of Arts in English Literature.
BA, History
Bachelor of Arts in History.
Software and tools used professionally
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