At Travelex Emirates Exchange LLC, I reviewed and actioned over 1,000 PEP, sanctions, and adverse media alerts with zero errors, following Central Bank AML guidelines.
I also handled customer inquiries and complaints through phone and email, maintaining a 100% response rate and SLA compliance above 98%. I resolved complex complaints escalated through Sanadak.
As an Operations Coordinator, I reconciled daily currency inflows from more than 50 Travelex UAE locations and maintained accurate records of currency movements and stock allocations.
Earlier at Travelex, I handled KYC checks for over 80,000 customers and trained new joiners on company procedures and CBUAE compliance standards. At Mashreq Bank and KidZania, I worked in client relationship and guest services roles.
