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Sravya Diddi

@sravyadiddi

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Certified Scrum Master and IT Project Manager delivering measurable process and delivery improvements.

Canada

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What I'm looking for

I seek an Agile-focused role where I can lead cross-functional teams, improve delivery processes, mentor teams, and deliver measurable business outcomes in a collaborative culture.

I am a Certified Scrum Master and experienced IT project manager with 7+ years delivering multidisciplinary technology and business projects on time and within budget. I combine Agile facilitation, stakeholder engagement, and data-driven decision making to improve delivery cadence and product quality.

I have led teams across QA, business analysis, and project management functions, migrating teams from Waterfall to Agile and improving sprint predictability and efficiency—reducing delivery cycles from one month to one week in past roles. I have hands-on experience with JIRA, Confluence, MS Project, SQL, Tableau, and building dashboards to drive operational improvements.

I prioritize continuous improvement, clear communication, and measurable outcomes: examples include improving sprint efficiency by 20%, reducing defect resolution time by 25%, and achieving sales targets at 120% through structured execution and process optimization.

Experience

Work history, roles, and key accomplishments

Associate Store Manager

OSL Retail Services

Dec 2024 - Aug 2025 (8 months)

Managed end-to-end telecom sales programs and achieved 120% of monthly targets while building Power BI dashboards that improved sales efficiency by 15% and reduced escalation turnaround time by 20%.

retail management Sales Strategy Power BI KPI Tracking Team Leadership Customer Experience

Retail Sales Representative

WirelessDNA

Sep 2023 - Jul 2024 (10 months)

Directed daily retail operations and inventory management, contributing to a 10% increase in repeat sales and a 25% improvement in data accuracy while driving event performance up 18%.

Retail Operations Inventory Management Visual Merchandising Event Coordination Customer Engagement Sales Reporting KPI Analysis

QA Analyst

GlobalTrade Corporation

Oct 2022 - Feb 2023 (4 months)

Executed functional and component testing for a cloud Trade Finance SaaS platform, validated SWIFT workflows for compliance, and reduced defect resolution time by 25% through JIRA-driven defect management.

Quality Assurance Test Planning Jira SWIFT Messaging Agile Ceremonies Regression Testing

Project Manager

Seneca College

Jan 2022 - Aug 2022 (7 months)

Developed and managed project schedules and controls for academic software initiatives, implemented risk and change management per PMBOK, and improved sprint efficiency by 20% via Agile refinements.

Project Management Jira Risk Management Agile Scrum Kanban Process Optimization

Test Engineer

Crux IT Solutions

Oct 2019 - Sep 2020 (11 months)

Led QA for Java-based insurance applications across SIT and UAT, designed test plans using SQL for data validation, and coordinated defect resolution to ensure production readiness.

Test Planning SQL UAT Regression Testing Root Cause Analysis Java Application Testing

Business Analyst

Tech Mahindra

May 2014 - Sep 2019 (5 years 4 months)

Acted as liaison for an employee rewards e-commerce platform, authored BRDs/SRS, migrated the team from Waterfall to Agile reducing release cycles from one month to one week, and led a 7-person QA team.

Business Analysis Stakeholder Management SDLC

Education

Degrees, certifications, and relevant coursework

Seneca College

Postgraduate Certificate, Project Management - Information Technology

Grade: 3.8 GPA

Completed Project Management - Information Technology program with a 3.8 GPA, covering project scheduling, risk and change management, and Agile practices.